Senior Dispute Resolution Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Aa a Senior Dispute Resolution officer you will pro-actively assist in the management and, where possible, early resolution of disputes, ensuring positive outcomes are maximised, you will also provide coaching and guidance to more junior members of the team.

This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

• Manage Workplace Injury Commission (WIC) and Arbitration processes by engaging promptly with all stakeholders, ensuring compliance with deadlines, attending conciliation/arbitration conferences, and facilitating timely dispute resolution in line with WorkSafe requirements.
• Review claim files to identify documentation and information needs, including medical reports, independent medical examinations, worker records, or Clinical Advisor reviews.
• Collaborate with Legal Specialists, Claims Teams, employers, worker representatives, and Impairment Specialists to assess disputes, support early resolution, and mitigate litigation risks.
• Provide clear advice to Claims Teams and stakeholders on WIC outcomes, strategic claim management, and scheme issues, while maintaining accurate records in WorkSafe databases.
• In conjunction with the Team Leader identify, develop and implement effective strategies across the dispute resolution process and support the achievement of key performance and remuneration measures.

ABOUT YOU

• Strong understanding of Victorian workers compensation legislation and case law, the Online Claims Manual, WorkSafe guidelines, processes, Ministerial Directions and other relevant documentation.
• Comprehensive knowledge of, and adherence to, the Ministerial Guidelines as to Authorised Agent, Self-Insurer, Employer and Workers' Assistant Conduct at Conciliation Conference.
• Strong organisational skills and ability to meet legislative, regulator, WIC, Medical Panel, court, organisational and internal client timeframes.
• Strong engagement, negotiation, conflict resolution, people and stakeholder management skills and understanding of the Victorian workers compensation stakeholder environment.
• Extensive experience with Victorian workers compensation disputation and litigation processes or in alternative dispute resolution.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.