Dispute Resolution Officer

4 days ago

Melbourne, Victoria, Australia EML Group Full time $90,000 - $120,000 per year

EML is a leading
Workers Compensation
and
Personal Injury Claims Management
business. Our goal is to help people get their lives back through
ongoing support during their return-to-work journey
. We continue to experience ongoing growth and now have over
4,000 dedicated employees
. We foster a learning culture that allows for us to continually invest in our employees ensuring a
long-term career
here at EML.

THE OPPORTUNITY
As part of our diverse team based in
Melbourne
, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Aa a Dispute Resolution officer you will pro-actively assist in the management and, where possible, early resolution of disputes, ensuring positive outcomes are maximised.

This will be a
full time, 12 month contrac
t position based in the
Melbourne
office, with flexibility to work from home up to 3 days per week.

Your Responsibilities

  • Attend Conciliation conferences on behalf of EML and actively participate in conciliation conference to facilitate timely resolution of disputes
  • Engage with employee/employer representative prior to and after conciliation conferences about the conference process and proposed dispute resolution outcomes.
  • Engage with the Case Manager and employee/employer representative regarding the history and nature of the dispute(s) and potential resolution outcomes for dispute.
  • Liaise with the Dispute Resolution Team Assistant to obtain relevant claim information, arrange independent medical examinations and to obtain worker medical records as required.
  • Consult with the Legal Specialist regarding any action that might impact any statutory benefits litigation, pre-litigated common law damages processes or common law damages claims currently on foot.

About You

  • Extensive experience in workers compensation claims management, litigation processes or in alternative dispute resolution
  • Demonstrated ability to engage and negotiate with various stakeholders to achieve optimal outcomes
  • Strong understanding of the Accident Compensation Act 1985 (AC Act), Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act), associated Regulations and case law
  • Comprehensive knowledge of and ability to adhere to the Ministerial Guidelines as to Authorised Agent, Self-Insurer, Employer and Workers' Assistant Conduct at Conciliation Conference

What We Offer
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

  • Dispute Resolution Officer

    4 days ago

    Melbourne, Victoria, Australia EML Group Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    2 days ago

    Melbourne, Victoria, Australia EML Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Chief Dispute Resolution Officer

    4 days ago

    Melbourne, Victoria, Australia Victorian Government Full time $199,014 - $257,111 per year

    OverviewWork Type: Fixed-term - Full-timeSalary: $199,014 - $257,111Grade: VPS SES1Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/7141This is a rare opportunity to shape the future of domestic building dispute resolution at the BPCAbout the Role:As Chief Dispute Resolution Officer, you will lead the...

  • Senior Dispute Resolution Officer

    2 days ago

    Melbourne, Victoria, Australia EML Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Representatives

    4 days ago

    Melbourne, Victoria, Australia HESTA Super Fund Full time $80,000 - $120,000 per year

    Careers with ImpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.HESTA is also an inspiring and rewarding place to work. That's...

  • Dispute Resolution Representatives

    2 days ago

    Melbourne, Victoria, Australia Health Employees Superannuation Trust Australia Full time $90,000 - $120,000 per year

    Careers with ImpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.HESTA is also an inspiring and rewarding place to work. That's...

  • Dispute Resolution Representatives

    2 days ago

    Melbourne, Victoria, Australia HESTA Full time $80,000 - $120,000 per year

    Careers with Impact More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world. HESTA is also an inspiring and rewarding place to...

  • Dispute Resolution Representatives

    2 days ago

    Melbourne, Victoria, Australia HESTA Full time $80,000 - $120,000 per year

    Careers with ImpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.HESTA is also an inspiring and rewarding place to work. That's...

  • Dispute Resolution Specialist

    2 days ago

    Melbourne, Victoria, Australia Afterpay Full time $100,000 - $120,000 per year

    Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded in...

  • Dispute resolution Specialist

    4 days ago

    Melbourne, Victoria, Australia AZGROUPPROD Full time

    DISPUTE RESOLUTION SPECIALIST – PERSONAL INJURY – MELBOURNE, VIC At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to...