Administration Officer

Are you an office administrator looking for a fulfilling position with an amazing team? If so, this position is a great fit for you

• Be cutting edge– we are an award-winning family business – winner of the FBA Australian Family Business of The Year Award (second generation) - have doubled our revenue in the last 5 years and our blue-chip clients include Aveo, Levande, Retire Australia, Reside, Resthaven, Eldercare, ECH, and Churches of Christ.
• Work with purpose and on diverse projects – we help Australian retirees by preparing beautifully finished homes and units that make the step into retirement living an enjoyable experience.
• Career opportunities –promotion from within is our first priority with 100% of managerial appointments in the past 2 years being internal promotions.
• Grow your skills and expertise– we have a comprehensive induction process, and we offer upskilling to further your professional development.
• Great place to work –as a long-term family business, we blur the lines between work and leisure, and we don't tolerate toxic people – we move them on straight away. You'll also have a voice to help us continuously improve what we do.
• Experience job security– we are a 30-year-old business, and we keep our people employed for the long-term by managing our pipeline of work.

About Us:

Established in 1993, Townsend Building Services is an award-winning, building and construction industry expert delivering projects Australia-wide. A family business, we started out as a partner to insurance companies like Alliance and Westpac, assisting clients with catastrophic repairs. In 2017 we created a new "Facilities" department to focus on retirement village projects for organisations such as Aveo, RSL Life, Retire Australia, and Churches of Christ and are doubling our revenue in this area every year.  On the back of this growth, in October 2024 we took the Facilities department and turned it into a new company called Taylor Building & Renovation Services (TBRS).

With teams based in NSW, Victoria, South Australia, and Queensland, we offer nation-wide services and won FBA's Australian Family Business of The Year Award (second generation) for the quality of our offerings.

Yet it is our people that make the real difference. Like the employee who started out in a supervisor support role and became our Regional Manager. We promote from within as much as possible and we have a great company culture. Many of our people are long-term employees - and we look after them. We're continuously improving our business, and our long-term goal is to be the market leader in renovation and refurbishment services for the retirement living industry throughout Australia.

About The Role:

Due to our ongoing expansion, we have one vacancy for a high-achieving, experienced administration officer with strong communication skills to join our expert team. Reporting to the business services manager, you'll be a knowledgeable self-starter, responsible for assisting our supervisors by providing the administrative support necessary to help them to bring a diverse range of projects in on time and on budget. You won't be thrown in the deep end; we have a structured onboarding system to help you learn the TBRS way.

As there is a lot of liaising with customers and a variety of tradespeople, you'll need good relationship-building, communication and problem-solving skills. Because our clients have set time frames for job life, you will often be working in a fast-paced environment, helping our supervisors to meet critical deadlines.

As an equal opportunity employer, we encourage applications from everyone (our current management team is almost 50:50 male/female). This is a fantastic opportunity for those who have excelled in the past and are looking for a significant role with a highly respected company.

To Be Successful in This Role You Need:

• Previous experience in an administration / customer service role
• Experience within the construction industry (highly regarded, but not essential)
• Experience with scheduling and coordination (highly regarded, but not essential)
• Excellent verbal and written communication skills
• High level of organisational skills and effective time management
• High initiative and attention to detail, strong work ethic
• Proficient in Microsoft Word and Excel, and the ability to pick up new systems quickly
• Professional attitude
• Excellent interpersonal skills with a strong customer focus
• Ability to work both independently and as part of a team

If you're looking for a challenging and rewarding position working as part of a friendly, high performing team, we want to hear from you Please submit your resume and cover letter detailing why you're interested in becoming a part of the team Taylor.

Want to learn more? Visit our website to learn more about TBRS