Account Executive

Get to know the role:

An exciting opportunity for an Account Executive has become available at our Perth branch, to join our talented Account Management team.

Reporting to the Commercial Manager, your goal is to maximise Border Express' profile, increase share of wallet and ultimately build customer loyalty to ensure that retention and expansion is maximised.

Your responsibilities will include developing, expanding and solidifying long-term relationships with each customer that enable key business retention and expansion across the customer footprint and network.

We are looking for an individual with a proven ability to foster long term customer relationships and to identify and on board customer growth opportunities. You will possess an analytical mindset, along with excellent presentation and communication skills.

Duties:

• Create, implement and monitor the customers' retention and growth strategy.
• Maintain quality record keeping within the CRM tool for all customer engagements.
• Develop and cultivate relationships within your client portfolio and the wider client network.
• Persistently seeking out strategic opportunities within key customer industries.
• Oversee the customers' sales and revenue forecast, ensuring that all current and new opportunities are accurately documented in the CRM, regularly reviewed, and advanced within the specified timeframes.
• Be the voice for your portfolio internally at executive and operational levels in identifying and developing innovative solutioning for how we can better solve customers' problems.
• Champion a seamless customer experience, by engaging with senior internal stakeholders to remove barriers or challenges in all aspects including accounts and customer service, as well service delivery & fulfilment.
• Oversee key strategic, financial & operational reporting processes between BEX and the customer.
• Robust understanding of customers' financial performance and trends in BEX across costs, pricing, and margins.
• Active awareness and access to key customers' industry/vertical including keynote trends, initiatives, innovations, governance/compliance aspects that have potential to impact BEX future growth planning.

Skills and Experience:

• Demonstrated excellence in relationship management with diverse and challenging groups, including the ability to influence and communicate to achieve results.
• Analytical mindset and skillset
• Strong organisation and planning skills.
• Strategy development for retention and growth
• Good people skills and an ability to communicate with all levels within the business.
• Knowledge of industry services, technologies and latest developments
• Understanding of the importance of consistent updates with the company CRM tool
• Proficient in the use of Word, PowerPoint and Excel (including pivot tables).
• Excellent written and verbal communication skills.
• Current motor vehicle and licence.

Join a team that delivers excellence every time

At Border Express, we've been setting the standard for exceptional service and results for over 40 years. As we enter an exciting phase of growth and innovation, we're raising the bar higher than ever before.

We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities.

We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.

At Border Express, we're not just moving freight - we're moving boundaries. Join us.

Border Express is proud to be a division of Freight Management Holdings (FMH).