Support and Navigation Senior Coordinator

About Cancer Council WA

Cancer Council WA is Western Australia's leading cancer charity, working across every aspect of every cancer. We know that tackling cancer takes all of us. Together, we support families affected by cancer when they need it most, speak out on behalf of the community on cancer issues, empower people to reduce their cancer risk, and find new ways to better detect and treat cancer. With your help, we're getting closer to a future without cancer. It's all of us against cancer.

The opportunity

Working within the Supportive Care division, reporting to the Cancer Support Services Manager, you will be responsible for ensuring a positive client experience and providing leadership and coordination of the support and navigation contact centre team and associated programs. The role ensures effective, efficient, and safe service provision, in line with National and Cancer Council WA (CCWA) policies, procedures and frameworks. This position provides support to the Cancer Support Services Manager in developing and implementing operational plans, program reviews and improvements, and potential new programs and services to meet the needs of people impacted by cancer.

Based in Subiaco, this position is part-time (0.8 FTE).

What you'll be doing:

• Providing coordination of services and programs within the position's remit in accordance with CCWA's vision, purpose, values and strategic objectives.

• In collaboration with the CSS Manager, contributing to the strategic planning of supportive care and navigation services and actively contribute to the National sub-committee and associated working groups.

• Promoting CCWA's supportive care services to external stakeholders

• Assisting the CSS Manager to undertake and organise development of staff to ensure that all staff are adequately trained.

• Contributing to and coordinating quality assurance and continuous improvement activities.

• Preparing and producing accurate and concise reports and plans in a timely manner at the request of the CSS Manager.

• Maintain and develop effective working relationships with internal and external stakeholders.

About you

To be successful in this role, you will need:

• Tertiary qualification in a health-related field (e.g. nursing, allied health, social work)

• Post-graduate counselling or communication skills training and experience is desirable

• Extensive experience working in and knowledge of oncology and cancer supportive care is desirable

• Demonstrated ability to motivate staff, implement strategies for improvement, and appropriately manage escalated issues.

• Experience in client psychosocial assessment over the telephone with appropriate problem-solving and analytical skills to provide immediate support and appropriate referral in relation to client need

• Knowledge about cancer prevention, screening, risk factors and early detection

• Experience in managing a contact centre/support and information line is desirable

• Highly developed communication skills, including public speaking and report writing

• Strong leadership, strategic and problem-solving skills

• Well-developed analytical skills with the ability to analyse data, identify trends, and make data-driven decisions

• Experience in building and maintaining effective working relationships with internal and external stakeholders

• High level organisational skills and able to work under pressure with demonstrated ability to lead/work on multiple projects and meet deadlines

• Proficient in Microsoft Office products

• Demonstrated understanding of and commitment to the values of Cancer Council WA

• Positive approach to the workplace.

Why work for Cancer Council WA?

• A collaborative and supportive team culture

• Access to flexible work arrangements and personal leave options to support your wellbeing

• Access to career growth opportunities, events, and training

• Access to our Employee Assistance Program for personal or work-related circumstances, assistance with career planning, or working through challenging situations

• Benefits of not-for-profit salary packaging and a meal entertainment card.

How to apply for this role

If you feel this is the role for you, then click the "Apply" button without delay. Please include your resume and a cover letter clearly outlining how your skills and experience match the key attributes of the role.

Applications close 5pm 12 September and addressed to: Cancer Support Services Manager

Applicants are encouraged to submit their application as early as possible as Cancer Council WA reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.

For more information about the role or the Position Description please contact

We do not accept applications submitted by agencies.

Cancer Council WA promotes and fosters a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTIQ+ and people with disability to apply. So that our People and Culture team can best support your recruitment process, if you have any workplace support or access requirements, we encourage you to advise us at time of application.

We encourage Aboriginal or Torres Strait Islander candidates to apply. Please state on your application if you identify as being Aboriginal or Torres Strait Islander.

Cancer Council WA is a not for profit, equal opportunity employer and operates a smoke and vape- free working environment.