Customer Care Administrator

4 days ago

Toowong, Queensland, Australia New Zealand Homestay Full time $60,000 - $70,000 per year

About Australian Homestay Network

Connecting the World Through AHN Homestay

The Australian Homestay Network (AHN) is Australia's largest and leading homestay provider having been commended by the Australian Government for ensuring appropriate standards.

AHN has a national team of experienced and dedicated people using a unique homestay website and communication system for managing homestay placements throughout Australia for International Students.

We make sure everyone involved in homestay can have a welcoming, safe and enjoyable cultural experience. AHN is the industry leader for homestay in Australia and delivers the highest quality of service for visiting students and their homestay hosts.

About the Role

As a full time Customer Care Administrator, you will have a hands on role assisting our Brisbane team with Customer enquiries, homestay placement management and general administration.

Reporting to senior management, you must be passionate about customer service, computer literate, highly motivated, be able to work independently and manage workload in what can be a fun but at times high stress environment.

This is primarily a home-based role so the successful applicant must have a suitable workspace in their home and be able to work autonomously. You may work from an office based in Toowong with the team on occasion.

Your responsibilities will include (but are not limited to):

  • Answering enquiries via phone and email
  • Data entry
  • General enquiries and office duties
  • Processing Student applications
  • Making Student placements with well matched hosts
  • Processing host applications
  • Monitoring host compliance
  • Host interviews and home inspections (in person and virtually as required)
  • Account enquiries and support
  • Communicating with key Education Partners about student needs
  • You may be required to be on call after hours at times

Essential Requirements:

  • Minimum 1 year Customer Service experience
  • Previous experience with computer systems
  • Excellent oral and written communication skills
  • Be able to work independently as part of a team
  • Reliable car and license

Preferred skills (not essential):

· Experience in International Education sector

· Experience working with culturally and linguistically diverse people

Please note, we are not interested in services provided by recruitment agencies. Please do not contact our offices regarding recruitment.

Please click the Apply Now button and attach a resume and cover letter.

For enquiries only (do not send resumes), please email us.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

  • Work from home

Work Location: Hybrid remote in Toowong QLD 4066

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