Guest Service Agent

1 week ago

Geelong, Victoria, Australia Novotel Full time $45,000 - $60,000 per year

Your Next Adventure Starts Here

At Novotel Geelong, we believe every great stay starts with an even greater first impression - and that's YOU. Be the face of our hotel and deliver genuine service for our guests, to create an exceptional and memorable experience. We are on the hunt for a Guest Service Agent to join our dynamic Front Office team.

About Us:

Novotel Geelong isn't just a hotel – we're the heart of the waterfront. With stunning bay views, incredible service, and a team that feels more like family. We blend professionalism with personality and Heart As part of the Accor global network, we bring the best of both worlds: international standards and local personality. Whether it's for a weekend getaway, a business conference, or a long-awaited holiday, guests come here to relax, recharge, and connect.

About the Role:

In this role, you'll be the first hello and last goodbye for our guests. From welcoming them to Geelong and valet parking their cars - you will ensure a seamless check-in and check-out process for a relaxing and memorable stay.

Your duties will include:

  • Welcome guests to the hotel and guide them through the check-in and check-out processes.
  • Assist with parking and collection of guest cars following hotel procedures at all times.
  • Ensure all guest enquiries and requests are attended to correctly and efficiently.
  • Liaising with other hotel departments to ensure seamless guest experiences.
  • Providing warm, professional, and personalised service aligned with hotel standards.

About You:

Your skills and experience will include:

  • Manual Driving license essential.
  • Previous experience in a similar or customer facing role advantageous.
  • Confidence with hotel reservation systems (ResaWeb, Opera, Opera cloud or similar).
  • Availability to work a rotating roster (including evenings, weekends and public holidays).

Why work for us?:

  • Worldwide discounts on accommodation, dining, and more (ALL Heartist Program)
  • A supportive, dynamic work culture that encourages innovation
  • Opportunities for global career progression with Accor
  • Ability to make a difference through our community contributions. Get paid to Volunteer
  • Bayside views and beachside vibes every day

Start your journey with Novotel Geelong – where you can truly be yourself and belong to something bigger. Apply Now

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Types: Part-time, Permanent

Pay: $26.70 per hour

Benefits:

  • Employee discount
  • Salary packaging

Ability to commute/relocate:

  • Geelong VIC 3220: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Hotel Reservations or Front Office: 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Location:

  • Geelong VIC 3220 (Preferred)

Work Location: In person

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