Customer Experience Coordinator

Create an inspiring and innovative work environment that brings joy to the work place.

Established CBRE – ISPT Customer Experience Team with great culture

Sydney | Land of the Gadigal People

We are seeking a highly organised and enthusiastic Part – Time Experience Co-ordinator to support the delivery of ISPT's Property Experience Strategy and the strategic priorities of performance, partnership, and product on a 12 month contract, The successful candidate will be integral in assisting the Associate Director of Experience and will be responsible for helping to curate places that connect, inspire and endure through meaningful event programming and partnerships. This involves providing day-to-day support on implementation of communications, building app ownership, general administration, event logistics, Flex reception and customer support.

The Opportunity

• Implement site-specific communications and campaigns across all channels
• Assist with updating contact lists and creating sophisticated email communications
• Manage building signage and operational support, including briefing and managing agencies
• Coordinate on-site events, activations, and wellbeing programming across multiple sites
• Manage the building app, EPIC, including updating content, creating event posts, and coordinating building event schedule
• Support wider Flex by ISPT team with front desk presence where needed
• Perform general administrative tasks, including ordering merchandise and managing customer experience email address queries, invoices, contractor queries and support for national customer experience initiatives

About You

• Genuine passion for providing support to people, ability to adapt and engage with a diverse customer base
• Interest and/or knowledge in technology, digital innovation, and creative businesses
• Exceptional verbal and written communication skills with a strong attention to detail with a creative eye
• Intermediate skills in Microsoft Office, including time management and multi-tasking skills
• Aptitude with Mailchimp or app platforms highly desirable
• Previous customer-facing experience in a high-rise property, hotel, or other hospitality asset
• Studying or have achieved a bachelor's degree (or equivalent) in events, marketing, or communications

So, what's in it for you?

• Uncapped opportunities to develop your career within Facilities Management with structured career development to support you and explore your learning potential and career goals
• Parental leave which is industry leading. You'll form an integral part of an enormously successful team who outperform in the market year on year.
• We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
• We offer a range of networking groups, committees and programs including , Women in Property, NextGen, Pacific & State DEI Committees, MamasThrive Program, ParentHub, Femme FM Program, Fee-Earning Women @ CBRE, First Nations Employee Group, Graduate Program, and more

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We welcome and encourage First Nations People to apply.

Be inspired to elevate your career to new heights.

We look forward to hearing from you #WeAreCBRE

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.