Learning Experience Designer

2 days ago

Sydney, New South Wales, Australia Customer Science Full time $104,000 - $130,878 per year

About Us

At Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.

The Opportunity

We're looking for a talented
Learning Experience Designer
to design and deliver a new standard in training for a major government agency upgrading its customer contact management platform. This role is your chance to create innovative, blended learning experiences that will help
30,000 staff
across contact centres, face-to-face service, and digital channels adopt cutting-edge customer contact technology.

What You'll Do

  • Partner with subject matter experts and stakeholders to assess needs and define learning objectives.
  • Design engaging instructional materials across formats: facilitator guides, interactive webinars, simulations, e-learning, job aids, and gamified content.
  • Apply learning design best practice and adult learning principles to create impactful blended experiences.
  • Build and adapt content for different audiences (from frontline staff to workforce planners and reporting teams).
  • Measure effectiveness through evaluation and learner feedback, and continuously improve solutions.

What You Bring

  • Degree in Instructional Design, Education, or related field (or equivalent experience).
  • Proven experience designing learning for technology rollouts, ideally in corporate or government settings.
  • Experience with contact centre training content (highly regarded).
  • Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate).
  • Strong project management and collaboration skills.
  • Ability to design innovative, engaging content that drives adoption and is easy to reuse.

Why Join Us?

  • Play a pivotal role in one of the most significant customer experience transformations in government.
  • Work with a passionate, supportive team.
  • Flexible working arrangements, with opportunities to collaborate onsite in Sydney, Canberra, or Brisbane.

If you're passionate about designing learning that makes a real impact, we'd love to hear from you. Apply now and help us shape the future of service delivery in Australia.

  • Digital Learning Experience Designer

    4 weeks ago

    Sydney, New South Wales, Australia Altura Learning Full time

    Overview Join Altura Learning as a Learning Designer to shape the future of aged care training across Australia, New Zealand, the UK, and Ireland.Altura Learning is backed by over 20 years of impact and is proudly part of the Bolton Clarke Group, supporting 175,000+ learners and 400+ care providers globally.You'll collaborate with nurse educators and video...

  • Learning Experience Designer

    3 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Learning Experience Designer

    4 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Senior Learning Designer

    2 days ago

    Sydney, New South Wales, Australia Cognition Learning Group Full time $104,000 - $130,878 per year

    Senior Learning DesignerLocation - SydneyAre you curious, creative, and passionate about designing quality digital and blended learning experiences?If so, this could be the opportunity for you Cognition Evolve part of Cognition Learning Group is one of Australia and New Zealand's leading learning design agencies, creating bespoke quality learning across all...

  • Senior Learning Designer

    2 days ago

    Sydney, New South Wales, Australia Cognition Learning Group Full time $80,000 - $120,000 per year

    Senior Learning Designer Sydney or Melbourne Are you curious, creative, and passionate about designing quality digital and blended learning experiences? If so, this could be the opportunity for you Cognition Evolve is one of Australia and New Zealand's leading learning design agencies, creating bespoke quality learning across all industries and...

  • Senior Learning Designer

    2 days ago

    Sydney, New South Wales, Australia Cognition Learning Group Full time $80,000 - $120,000 per year

    Job InformationDate Opened06/09/2025Job TypeFull timeIndustryLearning and DevelopmentSalary$110,000-$130,000CitySydneyProvinceNew South WalesCountryAustraliaPostal Code1001About UsTransforming lives through learning for over 30 yearsOur teams work in education consultancy, professional development, early-years & primary tutoring, digital learning and...

  • Learning Designer

    2 days ago

    Sydney, New South Wales, Australia Merivale Full time $80,000 - $120,000 per year

    The CompanyOwned and run by the Hemmes family for over 60 years and remaining true to our heritage, our aim is to bring a little magic into the everyday. We are constantly growing and pushing the boundaries in over 90+ venues to encapsulate a unique dining experience no matter where you go. Each space is carefully executed with the same attention to detail...

  • Learning Designer

    4 weeks ago

    Sydney, New South Wales, Australia Chartered Accountants Australia And New Zealand Full time

    Overview Join to apply for the Learning Designer role at Chartered Accountants Australia and New Zealand As a Learning Designer at CA ANZ, you'll be part of the Education Content & Strategy team, responsible for designing and developing contemporary learning programs for accounting and finance professionals.This includes CPD courses, CA Program subjects, and...

  • Learning Designer

    4 weeks ago

    Sydney, New South Wales, Australia Chartered Accountants Australia and New Zealand Full time

    OverviewJoin to apply for the Learning Designer role at Chartered Accountants Australia and New ZealandAs a Learning Designer at CA ANZ, you'll be part of the Education Content & Strategy team, responsible for designing and developing contemporary learning programs for accounting and finance professionals. This includes CPD courses, CA Program subjects, and...

  • Learning Designer

    4 weeks ago

    Sydney, New South Wales, Australia Chartered Accountants Australia and New Zealand Full time

    OverviewJoin to apply for the Learning Designer role at Chartered Accountants Australia and New ZealandAs a Learning Designer at CA ANZ, you'll be part of the Education Content & Strategy team, responsible for designing and developing contemporary learning programs for accounting and finance professionals. This includes CPD courses, CA Program subjects, and...