Customer & Experience Coordinator

5 days ago

Sydney, New South Wales, Australia New Horizons Full time $60,000 - $80,000 per year

Join the New Horizons Team as a Customer & Experience
Coordinator
Role Overview:

Join a team committed to providing direct customer
support and exceptional experiences daily, with wellbeing at the core of our
mission.

In this role, you will:
Provide
person-centered support to help customers achieve their goals and
improve their wellbeing.
Collaborate with support networks and the broader community to enhance customer
independence in areas such as living skills, community engagement,
financial and health service access, social activities, personal care,
employment, education, and training.
Report to the Program Experience Lead (or Service Delivery Manager,
depending on the program) and work collaboratively with the wider team.
Support
and supervise employees at a lower level as needed, and communicate
effectively with other New Horizons teams.

Key Responsibilities:
Assist
in resource planning, coaching, and mentoring support workers.
Promote
and demonstrate safe and healthy work practices.
Support
change initiatives and model positive behaviors.
Participate
in team meetings and share information respectfully.
Utilize
resources efficiently and record customer information accurately.
Coordinate
daily support and activities for customers.
Develop
and review individualized support plans.
Enhance
customer experience through innovative solutions.
Maintain
confidentiality and professional relationships.
Ensure
customer records are up-to-date.

You'll also bring to the role:
Relevant
qualifications (Cert 3 or 4 in Disability Support or equivalent
experience).
Technical
literacy in Microsoft Office and reporting systems.
Supervisory
skills and basic HR management knowledge.
Physical
ability to support customers, including lifting up to 10 kg.
Valid
NSW Driver's C class license.
Willingness
to obtain necessary checks (AFP, WWCC, NDIS WC).  

New Horizons offers many salary and non-salary benefits,
of which you could;

Take
advantage of the tax benefits (Salary Packaging) available only to
employees who work for a not for profit organization – through lower tax
deductions.
Utilise
our Employee Assistance Program providing counselling services
Develop
through Internal and external learning and workplace mentoring
Grow
through Professional development opportunities and secondments
Access flexible work arrangements
Take
Long Service and/or Parental leave Work in a supportive culture and
working environment

How to Apply: Please submit your updated resume and a
cover letter detailing how your skills are relevant to the role. 

New Horizons values diversity and encourages applications
from people from all walks of life. Our vision is to see happy inclusive
communities work together in collaborative and inclusive ways to create
opportunity and improve quality of life. Our workforce proudly reflects the
local communities we connect with and support.
New Horizons acknowledges all Aboriginal and Torres Strait
Islander peoples as the traditional custodians of the land.
 

  • Customer Service Consultant

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $60,000 - $80,000 per year

    End 2025 with a rewarding new career in financial services. No experience needed with comprehensive in-house training provided as AMP is ready to invest in you, no matter your background.If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and...

  • Events & Education Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time $90,000 - $120,000 per year

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years.If we do...

  • Customer Service Consultant

    2 weeks ago

    Sydney, New South Wales, Australia AMP Services Full time $60,000 - $80,000 per year

    End 2025 with a rewarding new career in financial services. No experience needed with comprehensive in-house training provided as AMP is ready to invest in you, no matter your background. If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership...

  • Events & Education Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia AMP Career Site Full time $60,000 - $90,000 per year

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years. If we do...

  • AWS DevOps Engineer- Infrastructure

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $104,000 - $130,878 per year

    If you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers?We're wondering the same thing.We built it. We launched it. Now, we runTwelve months ago, we started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and...

  • Search & Generative Engine Optimisation Manager

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $104,000 - $130,878 per year

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years.If we do...

  • Marketing Growth Analytics Manager

    3 days ago

    Sydney, New South Wales, Australia AMP Full time

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years.If we do...

  • Marketing Data Analyst

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $90,000 - $120,000 per year

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years.If we do...

  • Marketing Data Analyst

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $80,000 - $120,000 per year

    Job Description Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for...

  • Tech Support Analyst

    3 days ago

    Sydney, New South Wales, Australia AMP Full time $60,000 - $90,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...