Customer & Experience Coordinator
2 weeks ago
Join the New Horizons Team as a Customer & Experience
Coordinator
Role Overview:
Join a team committed to providing direct customer
support and exceptional experiences daily, with wellbeing at the core of our
mission.
In this role, you will:
Provide
person-centered support to help customers achieve their goals and
improve their wellbeing.
Collaborate with support networks and the broader community to enhance customer
independence in areas such as living skills, community engagement,
financial and health service access, social activities, personal care,
employment, education, and training.
Report to the Program Experience Lead (or Service Delivery Manager,
depending on the program) and work collaboratively with the wider team.
Support
and supervise employees at a lower level as needed, and communicate
effectively with other New Horizons teams.
Key Responsibilities:
Assist
in resource planning, coaching, and mentoring support workers.
Promote
and demonstrate safe and healthy work practices.
Support
change initiatives and model positive behaviors.
Participate
in team meetings and share information respectfully.
Utilize
resources efficiently and record customer information accurately.
Coordinate
daily support and activities for customers.
Develop
and review individualized support plans.
Enhance
customer experience through innovative solutions.
Maintain
confidentiality and professional relationships.
Ensure
customer records are up-to-date.
You'll also bring to the role:
Relevant
qualifications (Cert 3 or 4 in Disability Support or equivalent
experience).
Technical
literacy in Microsoft Office and reporting systems.
Supervisory
skills and basic HR management knowledge.
Physical
ability to support customers, including lifting up to 10 kg.
Valid
NSW Driver's C class license.
Willingness
to obtain necessary checks (AFP, WWCC, NDIS WC).
New Horizons offers many salary and non-salary benefits,
of which you could;
Take
advantage of the tax benefits (Salary Packaging) available only to
employees who work for a not for profit organization – through lower tax
deductions.
Utilise
our Employee Assistance Program providing counselling services
Develop
through Internal and external learning and workplace mentoring
Grow
through Professional development opportunities and secondments
Access flexible work arrangements
Take
Long Service and/or Parental leave Work in a supportive culture and
working environment
How to Apply: Please submit your updated resume and a
cover letter detailing how your skills are relevant to the role.
New Horizons values diversity and encourages applications
from people from all walks of life. Our vision is to see happy inclusive
communities work together in collaborative and inclusive ways to create
opportunity and improve quality of life. Our workforce proudly reflects the
local communities we connect with and support.
New Horizons acknowledges all Aboriginal and Torres Strait
Islander peoples as the traditional custodians of the land.
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