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Marketing and Customer Experience Coordinator

2 weeks ago

Sydney, New South Wales, Australia Chatswood Toyota Full time $60,000 - $90,000 per year
  • Join Australia's #1 Automotive Brand and the Biggest Corporate Fleet Dealer in NSW
  • Work in a First-Class Dealership with a Great Company Culture
  • Enjoy your own office
Who are we?

Chatswood Toyota is an established and award-winning dealership located in the heart of Sydney. We are a key part of a leading group in the automotive industry with over 170 staff across 3 locations. Our core values of Respect, Teamwork, Innovation and Service are the basis for our culture, and the principles which we live by. The successful candidate will be at the forefront of the automotive industry, promoting Australia's # 1 brand and working alongside strong leaders and a supportive team.

Who do we need?

We are looking for a highly motivated, detail-oriented and passionate individual to join our dynamic team as Marketing and Customer Experience Coordinator. You'll play a vital role in enhancing customer satisfaction, supporting marketing initiatives, and promoting our dealership's brand through engaging customer interactions and innovating marketing strategies.

If you're passionate about delivering exceptional customer experiences and driving brand success, we want to hear from you

What will you be doing?

This role will manage customer feedback and social media engagement, coordinate training, support marketing strategies, and ensure compliance with Toyota standards to promote overall growth objectives for the dealership.

  • Develop and implement marketing activities focused on customer retention, such as loyalty programs, targeted campaigns, and customer appreciation events, following the Marketing Excellence guidelines.
  • Manage the dealership's digital presence by working with marketing agencies on website content, electronic direct mail (EDM), and social media platforms.
  • Drive customer retention through marketing activities, including personalized communication, follow-up programs, and exclusive offers.
  • Analyse customer data to identify retention opportunities and tailor marketing initiatives to specific customer segments.
  • Implement a customer-first approach and ensure compliance with customer-first standards across all dealership departments.
  • Collect and analyse Customer Happiness Score data, reporting findings and recommendations to management regularly.
  • Manage all customers experience issues, including Finance & Insurance (F&I) complaints and other concerns received through multiple social media channels.
  • Assist in the development of standards and processes to drive process improvements and enhance customer satisfaction.
  • Respond to social media feedback from platforms like Google, Facebook, and Instagram in a positive and timely manner.
Why work for us?

Joining the Chatswood Toyota family means that you will benefit from a wide range of exciting benefits and perks including:

  • Be part of fun and unique staff events
  • Enjoy the day off on your Birthday
  • Take advantage of exciting discounts
  • Win Employee of the Month with a special monetary award
  • Potential to go on our annual trip to Hawaii for our top performers
  • Invest in your career with regular training
  • Have your say with staff feedback surveys

If you're ready to take on your next challenge with Australia's number one automotive brand, then apply now