Customer Experience Coordinator

Customer and Experience Coordinator - 
Location: Tweed Heads (Community Access)
Employment Type: Perm Full-time

About the Role
Join a passionate team dedicated to delivering exceptional customer support and
enhancing wellbeing every day. As a Customer and Experience Coordinator, you'll
play a key role in empowering individuals to achieve their goals and live more
independently.

What You'll Do
-Provide
person-centred support across areas such as daily living skills, community
participation, health and financial access, employment, education, and
personal care.
-Collaborate
with customers, their support networks, and the broader community to
improve wellbeing and independence.
-Lead
and support frontline staff, contributing to a positive and inclusive team
culture.
-Coordinate
daily activities and develop tailored support plans.
-Promote
safe work practices and support change initiatives.
-Maintain
accurate customer records and ensure confidentiality.
-Drive
innovation to enhance the customer experience.

What You'll Bring
-Certificate
III or IV in Disability Support (or equivalent experience).
-Strong
digital literacy, including Microsoft Office and reporting systems.
-Physical
capacity to support customers (including lifting up to 10kg).
-Valid
NSW Driver's Licence (Class C).
-Willingness
to obtain a Police Check, NSW Working With Children Check, and NDIS Worker
Screening Check.

Why Join Us?
At New Horizons, we offer a range of benefits to support your growth and
wellbeing:

-Access
to salary packaging for tax savings (as a not-for-profit).
-Employee
Assistance Program for counselling and support.
-Professional
development, mentoring, and secondment opportunities.
-Flexible
work arrangements.
-Long
Service and Parental Leave options.

A supportive and inclusive workplace culture. At New
Horizons, we are passionate about creating a unified organisation where our
teams work seamlessly together to deliver exceptional service that enhances the
lives of our customers while at the same time improving employee experience and
career development opportunities. We align our work with our organisation's
values - fostering a culture of collaboration, trust, and accountability.
As part of our team, you'll be empowered to take initiative and use your
talents to improve the lives of our customers. Together, we are a community
committed to transforming lives through our services, embracing challenges with
creativity and adaptability for lasting positive impact.

How to Apply
To register your interest, please click 'Apply Now' and provide a resume
and cover letter outlining your suitability for the role.

If you have questions about this role, or would like to discuss any
reasonable adjustment you may require throughout the recruitment process, or
require alternate method of submitting your application, please email

Due to high volume of applications, only shortlisted candidates will be
contacted

IMPORTANT: New Horizons is an equal Opportunity Employer, and our
people represent the community which we service. We invite all the applicants
to apply, including First Nations People, and people from diverse social,
cultural and gender backgrounds. Due to the specific support needs of the
customer base and the inherent program requirements, there is a genuine
occupational requirement for female applicants to apply, under the exception
clause of the NSW Anti-Discrimination Act 1977 – Section 31.

New Horizons values diversity and encourages applications from people from all
walks of Life. Our vision is to see happy inclusive communities work together
in collaborative and inclusive ways to create opportunity and improve quality
of life. Our workforce proudly reflects the local communities we connect with
and support.
New Horizons acknowledges all aboriginal and Torres Strait Islander peoples as
the traditional custodians of the land.