Administrative Assistant

Administrative Assistant – Psychiatric Clinic

Depsypher Mental Health Services

Terrigal NSW 2260

$28.09 an hour – Permanent Part-Time: Health Professionals and Support Services Award (NSW), Support Services Employee Level 5

We currently have a Permanent Part-time Receptionist & Administrator position available to join our team

Depsypher Mental Health Services (DMHS) are looking for a 'front of house' receptionist and administrator to work closely with the Practice Manager, Clinical Directors, and clinicians, to ensure the practice delivers professional, compassionate, and friendly services to patients, referrers, and other visitors.

The role will involve general reception, administration, and clerical duties; as well as assisting to maintain therapy equipment and resources. The position will involve regular contact with children, adolescents, and adults presenting to the clinic and eligible applicants must have a Working with Children Check (WWCC).

DMHS will provide a workplace where you can learn, grow and, most importantly, enjoy your critical role in the practice.

Employment Type:

• Permanent Part-time
• Hours per week: 20
• Fixed hours: Monday, Tuesday and Wednesday (Week 1); Thursday and Friday (Week 2). Hours.

Week 1:

• Monday 11:30am – 8pm (penalty rates apply from 6pm)
• Tuesday 8:30am – 5pm
• Wednesday 8:30am – 5pm

Week 2

• Thursday 11:30am – 8pm (penalty rates apply from 6pm)
• Friday 8:30am – 5pm

In addition to the above hours, there will be the possibility to cover the Practice Manager during periods of leave, dependent on clinic needs

• Commencing Salary: $29.07/hr (Support Services Employee Level 5, Health Professionals and Support Services Award 2020)

Key duties include, but are not limited to:

·      Provision of high-level customer service to clients, stakeholders and visitors

·      Monitoring reception mailbox and actioning emails

·      Managing all client bookings and follow up

·      Electronic records management and collecting and compiling information and preparing documentation and correspondence.

·      Accepting payments, invoicing, and receipting

·      Responsibility of opening and closing the clinic

Essential requirements:

• A valid NSW Working With Children Check
• Experience in providing administration support (with preference for experience in medical administration).
• A positive, friendly attitude, with a genuine desire to work with this rewarding but challenging population.
• Ability to maintain patient confidentiality at all times.

Selection criteria:

• Demonstrates highly professional, engaging, and inclusive phone, written, and in-person interactions with clients and stakeholders
• Excellent communication and interpersonal skills
• Strong digital literacy and data entry skills and proficiency in using Microsoft applications, and database programs (i.e. Halaxy)
• Sound organisational skills, effective time management, ability to problem solve and can perform under pressure.
• A problem-solving style with the ability to troubleshoot and be solutions focused

Highly desirable:

• Previous experience in administrator roles in allied health or similar services

In addition to a cover letter and CV, applicants are required to submit comprehensive responses to the selection criteria above (listed above) as a part of their application.

For further information about the position, please contact Ms Caroline Smith, Practice Manager at Depsypher Mental Health Services, Ph or email ,

Applicants must have the right to live and work in Australia to apply for this position.

This position is a Child-related position under the Child Protection laws in NSW. To be eligible to apply, you are required to provide the clinic with a valid Working with Children Check Number.

Need more information?

To access the full position description email referencing this recruitment or review the website at

For role related queries or questions contact Depsypher Mental Health Services at or

Applications close Sunday 14th September at 11:59pm