Technology Support Analyst

2 weeks ago

Gold Coast, Queensland, Australia Village Roadshow Full time $60,000 - $80,000 per year

About Us
Village Roadshow Ltd is a leading Australian entertainment company, operating core businesses in Cinema, Movie Production, Film, TV, Digital Distribution and Theme Parks. The people at Village are what makes it a vibrant, fun place to work, and we strive to create rewarding and memorable experiences for our customers.

Our team is uniquely positioned providing services to the Village Roadshow Group of companies. This role will sit within the Workplace Services team and located on the Gold Coast at Movie World, supporting Village Roadshow locations across Australia. You'll be part of a fun and collaborative team for whom Customer Success is at the core of our work

About The Role
You will deliver IT Services to internal customers, providing client computing and telecommunications services, enabling internal customers to achieve their business tasks. You will carry out 1st and 2 nd level desktop support in accordance with prescribed procedures and participate in an on-call roster. This support will be carried out in person at one of our sites.

Reporting directly to the Workplace Services Team Leader, this role will include:

  • Providing a high level of technical support and customer service;
  • Delivery of customer-orientated services with high level of communication proficiency;
  • Utilising ITSM software & phone queues for interactions, requests, incidents, problem, change and escalations, following ITIL-aligned processes, with particular focus on Service Level Agreements;
  • Creation & maintenance of current processes, procedures & knowledge articles to achieve efficient & effective support.

What can you bring?
This is a great role for a professional with at least one year of experience in this field, and who is hungry to learn and grow in a fast-paced environment.

  • Experience providing desktop support in a large commercial environment;
  • Professional communication skills with the ability to communicate with a diverse audience;
  • Effective time management skills and attention to detail;
  • Customer service experience with a strong focus on excellent service delivery;
  • Excellent customer relationship building skills;
  • Strong, independent problem solving methodology including root cause analysis

Experience with the following will be an advantage but not essential:

  • Office 365, Retail/ POS environments, EFTPOS and peripherals support
  • Microsoft Active Directory
  • Intunes
  • Group Policy, Mobile device support
  • IOS, Windows 10 and 11, Exchange mail connectivity & Exchange 2010/365 Hybrid Mode, MDM.

You're not expected to have 100% of these skills. A growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

What We Offer
In return, we offer a great working environment, ongoing learning and development, health & wellbeing initiatives, as well as regular fun social events. And if you are a entertainment buff, there are plenty of exciting employment benefits to enjoy.

Village Roadshow is proudly an equal opportunity employer. Applicants of all genders, identities and backgrounds will receive consideration for employment and commit, as a circle back employer, to responding to every applicant.

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