Technical Support Engineer

3 days ago

Gold Coast, Queensland, Australia Hays | Technology Full time $70,000 - $90,000 per year

Your new company

An award-winning Managed Service Provider based on the beautiful Gold Coast is seeking a permanent full-time Technical Support Engineer. Known for delivering exceptional IT solutions to a diverse client base, this company prides itself on its collaborative culture, commitment to innovation, and strong focus on customer service.

Your new role

You'll be the go-to expert for resolving technical issues across client environments. Your day-to-day duties will include:

  • Providing remote and onsite support for desktops, laptops, mobile devices, and peripherals
  • Managing and maintaining Microsoft 365, Active Directory, and Windows Server environments
  • Supporting cloud services including Azure and Exchange Online
  • Handling network troubleshooting (LAN/WAN, firewalls, VPNs)
  • Assisting with onboarding/offboarding, patching, and system upgrades

What you'll need to succeed

You will have strong technical depth across Microsoft 365, server environments, networking and security infrastructure.

Your key competencies will include:

  • Proven experience in a Level 2 IT support role, ideally within an MSP environment
  • Strong knowledge of the Microsoft tech stack: Windows OS, Microsoft 365, Active Directory, Azure
  • Solid understanding of networking fundamentals and troubleshooting
  • Excellent communication and customer service skills
  • Ability to work independently and manage multiple priorities

What you'll get in return

You will be offered a full-time permanent role with an established MSP on the Gold Coast. You will be given long-term development and training opportunities. Annual salary is $70K - $90K + Super depending on skills/experience.

What you need to do now

If this sounds like you, please click 'Apply Now' to forward an updated version of your CV or call us now for more information. Not the role for you? Reach out to Oscar Zhao to confidentially discuss your next opportunity

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