Technology Support Specialist

3 hours ago

Gold Coast, Queensland, Australia Cyberry PTY LTD Full time $32,000 - $42,000 per year

About the Role

We're looking for a hands-on Technology Support Specialist to join our growing team at Cyberry at our head office in Miami, Queensland.

This role is ideal for someone who enjoys variety : supporting IT systems, network infrastructure, and audio-visual technology across venues in the hospitality industry.

You'll provide both on-site and remote support to clients, so strong communication skills and a professional approach are essential. The role includes troubleshooting, installation, and maintenance work, with occasional physical setup and cabling tasks.

Key Responsibilities

  • Troubleshoot and maintain IT and AV systems across client venues.
  • Assist with software and hardware setup, configuration, and updates.
  • Provide technical support and guidance to clients.
  • Support and maintain Microsoft Server and Active Directory networks.
  • Work with network infrastructure, including running and terminating CAT6 cabling.
  • Collaborate with our team and partners on new technology projects and installations.

About Cyberry

Cyberry is a technology and services company working with registered clubs and hospitality venues across Queensland and New South Wales.

We deliver a mix of technology solutions, signage software, and consulting services, helping venues run smarter and communicate better.

About You

  • You have intermediate IT skills, especially with Microsoft environments.
  • You're familiar with networks, servers, and AV systems.
  • Most importantly, you're comfortable working with systems you don't fully understand, using general principles of problem solving, tinkering, and figuring things out as you go.
  • You enjoy problem-solving and learning on the fly.
  • You have great people skills and take pride in helping clients.
  • You're hands-on and not afraid to get involved in practical work.

Essential Requirements

  • Current driver's licence.
  • Ability to provide a Police Certificate.
  • Eligibility for a Security Providers Licence (QLD) or Class 2C Licence (NSW).

Desirable

  • Qualifications in IT, Electrotechnology, or related fields.
  • Experience in hospitality or venue environments.

If you're passionate about technology and want to be part of a growing small business that values curiosity, teamwork, and a good sense of humour, we'd love to hear from you.

Cover letters are optional but appreciated.

Job Type: Casual

Pay: $32.50 – $42.50 per hour

Licence/Certification:

  • Security Providers (QLD) OR Class 2C Security License (NSW) (Preferred)
  • Full Driver Licence (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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