Applications Support Specialist
2 weeks ago
About Envest
Headquartered in Brisbane, Queensland, Envest is an insurance investment and distribution business with a diverse portfolio of brands and national footprint. Envest is a private, entrepreneurial business with a shared vision to empower independent broking and underwriting businesses to grow and deliver best-in-class insurance solutions.
As an Applications Support Level 2 Technician, you will handle more complex technical issues that demand specialised knowledge and advanced troubleshooting abilities. You'll take on escalated cases from Level 1 support, assisting with maintenance, updates, and improvements of our systems and technologies.
As an Application Support Team Member, you will be part of a centralised support structure responsible for maintaining and enhancing the performance of business broking systems across the Envest Group. You will provide frontline and second-level support for platforms such as Winbeat, officetech, Marketplace and JAVLN, ensuring timely resolution of issues and a seamless user experience for broking teams. This role is critical in supporting Envest's operational efficiency and technology transformation initiatives.
About the Role:
- Respond to and resolve Level 1 and Level 2 support requests related to broking applications, including INSIGHT, Sunrise, Apex, and Marketplace and cloud streaming
- platforms
- Escalate complex issues to Level 3 vendor support and coordinate resolution with external partners.
- Assist in system migrations for newly acquired businesses and support ongoing enhancements
- Maintain documentation of support procedures and contribute to knowledge base development.
- Collaborate with product owners and business broking operations teams to align support with strategic goals
- Participate in testing and rollout of new features or upgrades to broking systems.
- Conduct training sessions for Level 1 technicians and other staff on new product features.
- Assist in system migrations for newly acquired businesses and support ongoing enhancements
About you:
- Associate degree in Information Technology, Computer Science, or related field.
- Proven experience in applications support roles with advanced troubleshooting knowledge.
- Strong problem-solving skills and technical expertise.
- Familiarity with specific applications or technologies related to Broker Management Systems.
- Experience in customer service or support environments is a plus.
- Strong organisational skills and attention to detail.
Why Us?
We value our team and strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Here's what you can expect when you join us:
- Competitive remuneration + opportunity for an annual incentive.
- An environment that encourages professional growth based on skills and interests.
- Paid volunteer leave, birthday leave + more benefits.
- Flexible working arrangements, with scope for some work-from-home.
- Employee Assistance Program for you and immediate family members.
If you're ready to embark on the next chapter of your career, we encourage you to click the Apply button or reach out to
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