
Applications Support Specialist
3 days ago
Join to apply for the Applications Support Specialist | Envest role at Envest
Applications Support Specialist | EnvestJoin to apply for the Applications Support Specialist | Envest role at Envest
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About Envest
Headquartered in Brisbane, Queensland, Envest is an insurance investment and distribution business with a diverse portfolio of brands and national footprint. Envest is a private, entrepreneurial business with a shared vision to empower independent broking and underwriting businesses to grow and deliver best-in-class insurance solutions.
About Envest
Headquartered in Brisbane, Queensland, Envest is an insurance investment and distribution business with a diverse portfolio of brands and national footprint. Envest is a private, entrepreneurial business with a shared vision to empower independent broking and underwriting businesses to grow and deliver best-in-class insurance solutions.
As an Applications Support Level 2 Technician, you will handle more complex technical issues that demand specialised knowledge and advanced troubleshooting abilities. You'll take on escalated cases from Level 1 support, assisting with maintenance, updates, and improvements of our systems and technologies.
As an Application Support Team Member, you will be part of a centralised support structure responsible for maintaining and enhancing the performance of business broking systems across the Envest Group. You will provide frontline and second-level support for platforms such as Winbeat, officetech, Marketplace and JAVLN, ensuring timely resolution of issues and a seamless user experience for broking teams. This role is critical in supporting Envest's operational efficiency and technology transformation initiatives.
About The Role
- Respond to and resolve Level 1 and Level 2 support requests related to broking applications, including INSIGHT, Sunrise, Apex, and Marketplace and cloud streaming
- platforms
- Escalate complex issues to Level 3 vendor support and coordinate resolution with external partners.
- Assist in system migrations for newly acquired businesses and support ongoing enhancements
- Maintain documentation of support procedures and contribute to knowledge base development.
- Collaborate with product owners and business broking operations teams to align support with strategic goals
- Participate in testing and rollout of new features or upgrades to broking systems.
- Conduct training sessions for Level 1 technicians and other staff on new product features.
- Assist in system migrations for newly acquired businesses and support ongoing enhancements
- Associate degree in Information Technology, Computer Science, or related field.
- Proven experience in applications support roles with advanced troubleshooting knowledge.
- Strong problem-solving skills and technical expertise.
- Familiarity with specific applications or technologies related to Broker Management Systems.
- Experience in customer service or support environments is a plus.
- Strong organisational skills and attention to detail.
Benefits
We value our team and strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Here's what you can expect when you join us:
- Competitive remuneration + opportunity for an annual incentive.
- An environment that encourages professional growth based on skills and interests.
- Paid volunteer leave, birthday leave + more benefits.
- Flexible working arrangements, with scope for some work-from-home.
- Employee Assistance Program for you and immediate family members.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting
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