Application Support Specialist

Application Support Specialist (12 month fixed term contractor)
Join to apply for the
Application Support Specialist (12 month fixed term contractor)
role at
UKG
Application Support Specialist (12 month fixed term contractor)
1 day ago Be among the first 25 applicants
Join to apply for the
Application Support Specialist (12 month fixed term contractor)
role at
UKG
Get AI-powered advice on this job and more exclusive features.
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Position Summary
As Application Support Specialist you will deliver comprehensive high-quality support on UKG's SMB (Small/Medium Business) software and hardware products. You will deliver high quality support utilising outstanding customer service skills and techniques that promote customer satisfaction and retention, providing end user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules.
Responsibilities Include
Help Desk support of assigned cases including outbound call backs, e-mails and internal support tickets
Strong ability to research problems independently and identify root cause of issues using problem determination skills
Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities
Timely, accurate, and complete responses to inquiries
Consistently and effectively communicating with management to make sure issues are escalated and resolved
Ability to work both independently and as a part of a team
Qualifications And Experience
The right person for this position will have domain knowledge in one or all of the following areas: Payroll, Time and Labour/Employee Scheduling, HR or Benefits.
1-5 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience
Strong troubleshooting skills
Exceptional organisational, time-management and planning skills with a strong attention to detail needed
Excellent written, oral communication, listening and telephone skills
Strong computer skills with a proficiency of Web and Microsoft Office Suite
Previous help desk experience is desired
Degree qualification in related field preferred
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Contract
Job function
Job function
Information Technology
Industries
Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting
Referrals increase your chances of interviewing at UKG by 2x
Sign in to set job alerts for "Application Support Specialist" roles.
Sydney, New South Wales, Australia A$75,000.00-A$80,000.00 3 weeks ago
Technical Application Support Specialist
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia A$75,000.00-A$85,000.00 6 days ago
Sydney, New South Wales, Australia 6 days ago
Blacktown, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 18 hours ago
Applications Support Analyst- Salesforce & Jira
Macquarie Park, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia A$55,000.00-A$65,000.00 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 11 hours ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 4 hours ago
Macquarie Park, New South Wales, Australia 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr