Applications Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
Applications Support Specialist | Envest
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About Envest
Headquartered in Brisbane, Queensland, Envest is an insurance investment and distribution business with a diverse portfolio of brands and a national footprint.
Envest is a private, entrepreneurial business with a shared vision to empower independent broking and underwriting businesses to grow and deliver best-in-class insurance solutions.
About The Role

Respond to and resolve Level 1 and Level 2 support requests related to broking applications, including INSIGHT, Sunrise, Apex, and Marketplace platforms.
Escalate complex issues to Level 3 vendor support and coordinate resolution with external partners.
Assist in system migrations for newly acquired businesses and support ongoing enhancements.
Maintain documentation of support procedures and contribute to knowledge base development.
Collaborate with product owners and business broking operations teams to align support with strategic goals.
Participate in testing and rollout of new features or upgrades to systems.
Conduct training sessions for Level 1 technicians and other staff on new product features.

About You

Associate degree in Information Technology, Computer Science, or related field.
Proven experience in applications support roles with advanced troubleshooting knowledge.
Strong problem-solving skills and technical expertise.
Familiarity with Broker Management Systems or related technologies.
Experience in customer support environments is a plus.
Strong organisational skills and attention to detail.

Benefits
We value our team and offer a comprehensive range of benefits to support your growth, including:

Competitive remuneration + opportunity for an annual incentive.
Professional development opportunities.
Paid volunteer leave, birthday leave, and more benefits.
Flexible work arrangements, including some work-from-home options.
Employee Assistance Program for you and your immediate family.

If you're ready to advance your career, click the Apply button or contact us directly.
Additional Details

Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting

This job posting appears active and does not contain any indications of being expired.
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