Applications Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Applications Support Specialist | Envest

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About Envest

Headquartered in Brisbane, Queensland, Envest is an insurance investment and distribution business with a diverse portfolio of brands and a national footprint. Envest is a private, entrepreneurial business with a shared vision to empower independent broking and underwriting businesses to grow and deliver best-in-class insurance solutions.

About The Role
  • Respond to and resolve Level 1 and Level 2 support requests related to broking applications, including INSIGHT, Sunrise, Apex, and Marketplace platforms.
  • Escalate complex issues to Level 3 vendor support and coordinate resolution with external partners.
  • Assist in system migrations for newly acquired businesses and support ongoing enhancements.
  • Maintain documentation of support procedures and contribute to knowledge base development.
  • Collaborate with product owners and business broking operations teams to align support with strategic goals.
  • Participate in testing and rollout of new features or upgrades to systems.
  • Conduct training sessions for Level 1 technicians and other staff on new product features.
About You
  • Associate degree in Information Technology, Computer Science, or related field.
  • Proven experience in applications support roles with advanced troubleshooting knowledge.
  • Strong problem-solving skills and technical expertise.
  • Familiarity with Broker Management Systems or related technologies.
  • Experience in customer support environments is a plus.
  • Strong organisational skills and attention to detail.
Benefits

We value our team and offer a comprehensive range of benefits to support your growth, including:

  • Competitive remuneration + opportunity for an annual incentive.
  • Professional development opportunities.
  • Paid volunteer leave, birthday leave, and more benefits.
  • Flexible work arrangements, including some work-from-home options.
  • Employee Assistance Program for you and your immediate family.

If you're ready to advance your career, click the Apply button or contact us directly.

Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

This job posting appears active and does not contain any indications of being expired.

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