Applications Support Specialist

Applications Support Specialist | EnvestJoin or sign in to find your next job

Join to apply for the Applications Support Specialist | Envest role at Envest

Applications Support Specialist | Envest

Join to apply for the Applications Support Specialist | Envest role at Envest

Get AI-powered advice on this job and more exclusive features.

About Envest

Headquartered in Brisbane, Queensland, Envest is an insurance investment and distribution business with a diverse portfolio of brands and national footprint. Envest is a private, entrepreneurial business with a shared vision to empower independent broking and underwriting businesses to grow and deliver best-in-class insurance solutions.

About Envest

Headquartered in Brisbane, Queensland, Envest is an insurance investment and distribution business with a diverse portfolio of brands and national footprint. Envest is a private, entrepreneurial business with a shared vision to empower independent broking and underwriting businesses to grow and deliver best-in-class insurance solutions.

As an Applications Support Level 2 Technician, you will handle more complex technical issues that demand specialised knowledge and advanced troubleshooting abilities. You'll take on escalated cases from Level 1 support, assisting with maintenance, updates, and improvements of our systems and technologies.

As an Application Support Team Member, you will be part of a centralised support structure responsible for maintaining and enhancing the performance of business broking systems across the Envest Group. You will provide frontline and second-level support for platforms such as Winbeat, officetech, Marketplace and JAVLN, ensuring timely resolution of issues and a seamless user experience for broking teams. This role is critical in supporting Envest's operational efficiency and technology transformation initiatives.

About The Role

• Respond to and resolve Level 1 and Level 2 support requests related to broking applications, including INSIGHT, Sunrise, Apex, and Marketplace and cloud streaming
• platforms
• Escalate complex issues to Level 3 vendor support and coordinate resolution with external partners.
• Assist in system migrations for newly acquired businesses and support ongoing enhancements
• Maintain documentation of support procedures and contribute to knowledge base development.
• Collaborate with product owners and business broking operations teams to align support with strategic goals
• Participate in testing and rollout of new features or upgrades to broking systems.
• Conduct training sessions for Level 1 technicians and other staff on new product features.
• Assist in system migrations for newly acquired businesses and support ongoing enhancements
  
  

About You

• Associate degree in Information Technology, Computer Science, or related field.
• Proven experience in applications support roles with advanced troubleshooting knowledge.
• Strong problem-solving skills and technical expertise.
• Familiarity with specific applications or technologies related to Broker Management Systems.
• Experience in customer service or support environments is a plus.
• Strong organisational skills and attention to detail.
  
  

Why Us?

Benefits

We value our team and strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Here's what you can expect when you join us:

• Competitive remuneration + opportunity for an annual incentive.
• An environment that encourages professional growth based on skills and interests.
• Paid volunteer leave, birthday leave + more benefits.
• Flexible working arrangements, with scope for some work-from-home.
• Employee Assistance Program for you and immediate family members.
  
  

If you're ready to embark on the next chapter of your career, we encourage you to click the Apply button or reach out to Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Envest by 2x

Get notified about new Application Support Specialist jobs in Sydney, New South Wales, Australia.

Bankstown, New South Wales, Australia 1 week ago

Bankstown, New South Wales, Australia 3 weeks ago

Application Support Specialist – Investments Technology

Sydney, New South Wales, Australia 3 weeks ago

Technical Application Support Specialist

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia A$70,000.00-A$80, days ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

North Sydney, New South Wales, Australia 3 weeks ago

Application Support Specialist (12 month fixed term contractor)

Sydney, New South Wales, Australia 1 month ago

North Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Senior Application Support Technical Specialist

Homebush, New South Wales, Australia A$120,000.00-A$140, weeks ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 5 hours ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Surry Hills, New South Wales, Australia A$65,000.00-A$75, week ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---