Business Officer

Company Description

Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

Epworth Eastern (Box Hill) are currently recruiting for Business Officers. In this role you will be part of the Patient Services Centre and report to the Patient Services Manager. You will be responsible for both the front and back-of-office administration processes to the hospital. Please note, it is a rotating roster - operating Monday to Sunday.

You will make an impact by:

• Processing patients prior to hospital admission
• Assisting patients, visitors and medical specialists with admission and discharge related enquiries
• Providing excellent customer service when working in the main or ward reception
• Completing ad hoc bookings for unplanned / after-hours admissions
• Completing other activities including health fund validations, estimates, patient attendance scheduling and performing informed financial consent

To be successful in this role…

You will be a dynamic customer service orientated business officer who takes pride and ownership in their work. Your professionalism, ability to embrace flexibility and work in a changing environment will see you settle into your new role well. You care about the way you make people feel and want the hospital experience to be special for the patient, family, medical team and your work colleagues alike.

You will have:

• Previous demonstrated experience in a similar administration role
• Strong customer service experience
• Healthcare experience
• Accurate and speedy data entry skills
• Relationship and people management skills

Position Description       Inherent Requirements

About Eastern

Located in Box Hill, Epworth Eastern is a state-of-the-art facility with 14 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services. Our redeveloped site delivers positive, meaningful, and sustainable impact on the health and wellbeing of our community, delivering much needed health care services and facilities in Melbourne's east.

Qualifications

• Qualification in Customer Service (Desirable)

Additional Information

At Epworth, it's a community. It's the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

• Epworth's enhanced Not for Profit status provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Reduced cost of health services for you and your family at Epworth
• Ability to purchase up to four additional weeks of leave

At Epworth, we care.

We care about our patients and we care about our people.  We care about keeping everyone safe.  We care about valuing and empowering our people, and growing careers. We care about giving our people support and flexibility to thrive, and contribute to our communities.

Sound interesting? To apply, click the I'm Interestedbutton and attach your CV and cover letter (as a single file).

For more information, refer to the attached position description or contact Epworth Talent Acquisition Team | 

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.