Business Support Officer

Title: Business Support Officer

Requisition ID: 8420

Work Type: Ongoing Full Time

Fixed Term Period: Not Applicable

Location: Melbourne - CBD

Date Posted: 25 Sept 2025

About Us
We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.

Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria's transport, planning and land services for use by all.

We foster a safe, inclusive and constructive place to work.

About The Group
People, Legal and Governance
provides business enabling people, legal and corporate services functions, to drive a high-performance culture; timely and accessible legal advice and services; and to support integrated operations and portfolio wide programs.

About The Role
The Business Support Officer provides day-to-day administrative support to Transport Ministerial Offices on behalf of the Business Operations & Improvement Division. The position provides customer service and builds and maintains effective working relationships across the Ministers Office and the Department, as well as liaising with other Ministerial Offices, Agencies and other stakeholders as required. The position works with minimal supervision, processing and progressing written and verbal correspondence, working closely with Departmental Liaison Officers and key staff within the Ministers Office, as required, ensuring sensitivity to the concerns of the public, staff and Ministers in their dealings with the Minister.

The Business Support Officer ensures deadlines are met and liaises with key internal and external stakeholders to the Minister to ensure priorities including the provision of administrative support, coordination of meetings and events and all necessary liaison and support services are provided in an effective and timely manner. The position provides professional front desk reception support responding to incoming calls and greeting guests to the Minister's office.

Key Selection Criteria
Success in this role requires the ability to build and maintain strong stakeholder relationships, contribute effectively to team goals, and engage with others in a professional and collaborative manner. It also demands resilience, sound judgment, and the capacity to solve problems by applying policies and processes or seeking guidance where needed, while ensuring tasks and projects are delivered with accuracy, discipline, and attention to priorities.

To access the Position Description
, please click here

Position Accountabilities
This role provides high-quality administrative support to ensure the efficient operation of the Minister's office, including managing correspondence, coordinating workflows, and prioritising urgent matters. It requires building effective relationships with departmental and agency staff, delivering courteous service to a range of stakeholders, and supporting continuous improvement of systems and processes. The position also contributes to broader divisional needs while promoting a safe, inclusive, and flexible team environment.

Qualifications And Experience

• Knowledge of or familiarity with the workings of Government the role of the VPS in supporting the Government would be an advantage.
• Experience working in a confidential and high-volume work environment.
• Experience in the use of the Government eBriefings system (or similar).

Culture Value
We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department's goals.

What We Offer
Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.

For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How To Apply
Click the 'Apply' button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.

Applications close at 11.59pm on Sunday 12th October 2025.
Please include both your resume and a cover letter. All applications must be submitted via the online portal, we're unable to accept email or manual submissions.

For further information about the role, please contact
Hill Kuttner, Senior Departmental Liaison Officer
at

.

Important Information

• If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.