Assistant Property Manager

We believe that property management is not just about buildings and ledgers—it's about people and the relationships we build. We're seeking an Assistant Property Manager who shares our vision of providing excellent service to every client, tenant, and team member. You are not just supporting the property manager; you are the heart of our client experience, the person who anticipates needs and creates moments of genuine connection.

This role is for someone who finds true pleasure in helping others, is meticulously organised, and has an almost magical ability to make people feel seen and valued. While industry knowledge is important, a passion for service and a "one-size-fits-one" approach to problem-solving is what will set you apart.

Core Responsibilities (The "What"):

• Tenant and Client Relationship Management: Be the primary point of contact for tenants and clients. Proactively communicate, and respond to inquiries and concerns with empathy and efficiency. Your goal is to move beyond standard service to create a positive, memorable experience.
• Administrative and Financial Support: Assist the Property Manager with all daily operations, including rent collection, arrears management, and the preparation of financial reports. Maintain accurate and up-to-date records of tenant and property information with an obsessive attention to detail.
• Property Maintenance and Coordination: Conduct regular property inspections to ensure a high standard of presentation and safety. Coordinate with vendors and contractors, overseeing maintenance and repairs with a focus on timely, high-quality resolution.
• Leasing and Marketing: Assist with the end-to-end leasing process, from showing properties to prospective tenants to preparing lease agreements. Contribute to marketing efforts to ensure optimal occupancy.

Skills & Qualities (The "How"):

• Unreasonable Empathy: You are a natural at putting yourself in others' shoes. You listen actively, not just to what is being said, but to the unspoken needs and desires of those you serve.
• Passion for Service: You derive genuine joy from helping others and go the extra mile without being asked. You understand that small, thoughtful gestures—like a timely and compassionate response—can make a huge impact.
• Relentless Pursuit of Excellence: You take your work seriously, but yourself less so. You are always striving for perfection in your duties, from the way you file a document to the way you handle a complex tenant request.
• A "One-Size-Fits-One" Mindset: You understand that every individual's situation is unique. You are creative and flexible in your problem-solving, crafting bespoke solutions that align with the individual's needs rather than a rigid set of rules.
• Master of Anticipation: You have a unique ability to foresee potential issues and address them before they escalate. You are always thinking one step ahead, ensuring a seamless and stress-free experience for everyone.
• Exceptional Communication: Your written and verbal communication is clear, concise, and infused with warmth and respect. You are skilled at de-escalating conflicts and building trust.

Qualifications & Experience:

• Previous experience in property management or a related customer service-focused field is preferred.
• Strong organisational skills and an ability to manage multiple priorities.
• Proficiency in property management software and Microsoft Office suite.
• A relevant Real Estate License or a willingness to obtain one is essential.

Our Commitment to You:

We are dedicated to building a culture of hospitality and excellence. We will provide you with the tools, training, and autonomy to deliver on our promise. We believe in celebrating wins, offering constructive feedback, and supporting your professional growth at every step. This isn't just a job; it's an opportunity to be part of a team that is changing the way people experience real estate.