Reservations Coordinator

7 days ago

Sydney NSW, Australia The International Full time $60,000 - $90,000 per year
  • Fun vibrant team environment
  • CBD office - close to transport
  • Coordinate enquiry & reservation bookings for two amazing venues

Reservations Coordinator

Join a premier hospitality group and work with our reservations & events team across two of Sydney's most iconic venues—Shell House and The International

About the Role

We're looking for a dedicated Reservations Coordinator to oversee bookings and guest inquiries across our two stunning venues. This is a full time with a mix of weekday evenings and Saturday shifts. You'll be the first point of contact for our guests, ensuring seamless experiences from the very first call.

Why Join Us?

At The Point, we create world-class hospitality experiences, and our people are at the heart of it all. When you join us, you'll enjoy:

Group-wide discounts across all our venues

Annual staff party plus rewards & recognition initiatives

Career growth & development, including leadership training, plenty of opportunity for progression into our broader events team

Mentoring from industry leaders

A dynamic, fun team culture in some of Sydney's most exciting venues

What You'll Be Doing

  • Managing reservations across Shell House and The International, ensuring a seamless booking experience
  • Cross-selling and upselling across both venues to maximize guest experiences
  • Handling guest inquiries via phone and email with a warm, professional approach
  • Using reservation platforms such as SevenRooms and Triple Seat to manage bookings efficiently
  • Working both independently and as part of a team in a fast-paced environment

What We're Looking For:

Hospitality Experience – 2+ years in a reservations role within restaurants, bars, or premium venues

Exceptional Communication – A warm phone manner and strong written skills

Tech-Savvy – Proficient with Google Workspace, SevenRooms, Triple Seat

Strong Work Ethic – High personal standards and attention to detail

Multitasking Skills – Ability to stay calm and organized under pressure

About Our Venues

Shell House – A historic yet forward-thinking venue, offering exceptional dining, world-class drinks, and an unforgettable atmosphere.

The International – A social and culinary destination at the iconic 25 Martin Place, featuring premium food, wine, and impeccable service.

About The Point

We are a leading hospitality group operating some of Sydney's most exciting venues, with even more in the pipeline.

Ready to take the next step in your hospitality career?

Apply now and be part of something special.

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