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Reservations Supervisor

3 weeks ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS_
- _Full Time_

**About Capella Hotels and Resorts.**

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous and bespoke.

**Position Summary**

The Reservations Supervisor is responsible for selling the hotel and providing information to prospective guests, to capture reservations via various online and offline distribution channels and coordinate details of each reservation to ensure the highest level of customer service. This role takes ownership of all room reservations. The role collaborates with the Reservations Manager, Operations and Finance Teams to ensure maximum guest satisfaction and delivering results according to agreed revenue strategies.

**The role**
- Responsible for the first impression of the hotel and committed to ensuring a professional, flawless and warm pre-arrival experience.
- Coordinate guest requests from various department and delegating tasks through the appropriate system. Ensures that team members comply with the hotel's operating standards and policies to provide consistent luxury service.
- Understand the hotel's cancellation and deposit terms and conditions and process cancellations and modifications accordingly. Promptly relay information to the relevant team members, to ensure optimal utilization of hotel inventory.
- Ensure that reservations are recorded according to agreed system codes, to track business under the correct rate plan, market segment and booking source.
- Act as a liaison between travel partners and the hotel in communicating and managing availability, pricing and room reservations.
- Acts as a point of escalation for any guest or colleague concerns.

**Talent Profile**
- Minimum 2 years experience in a similar role at luxury hotels/resorts.
- Excellent people and negotiating skills, paired with profit-oriented business thinking.
- Excellent level of personal presentation and grooming.
- Knowledge of Property Management, Customer Relations Management and Distribution systems.
- Excellent verbal and written skills.
- Strong communication skills via phone.
- Flexible in working mornings, evenings, weekends, and holidays.
- Existing working rights in Australia.

**What it means to work at Capella Sydney**
- Embark on a venture with Australia's newest Luxury Hotel.
- Be a part of like-minded team members who share knowledge and have fun.
- Work with beautifully crafted spaces and amenities in a Heritage building.
- Complimentary hotel meals.
- Uniform provided and laundered.
- Ability to grow and develop within and opportunities with the group.