Air Reservations Coordinator

Collette is seeking an **Air Coordinator** to join our Air Operations Team. This role is temporarily remote but may be hybrid in the future.

**About Collette: Let Us Show You the World**

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? _Your journey starts here._

**Position Summary**:
Responsible for supporting the air needs including securing air scheduled for our guests, accurately calculating the price, maintaining those reservations, and issuing airline tickets. Other responsibilities will include assisting with the air needs for on-tour emergencies and assist with current global needs of air operations as directed.

**Primary Functions**:

- Secure, price and maintain air reservations for all guests, ensuring all reservations are booked with the best schedules within our priced margins, in a timely manner.
- Responsible for proofing all air reservations created by our booking engine, in addition to those created by our staff members, to ensure all standards of quality are met.
- Actioning airline schedule changes in a timely manner, assisting with re-protecting passengers when changes no longer meet mínimal connection times and/or time restrictions on the tour package booked.
- Research any issues and determine best action for recovery resolution and report back to Supervisor.
- Handle any air emergencies when air passengers need to alter their schedules or when their flight schedules are disrupted, while on tour.
- Liaison with the Corporate Travel team on employee business travel needs
- Assist with coordinating the issuing of airline tickets for all guests, across all offices.
- Work with Air Contracting and Pricing team to facilitate airline meetings, contracting and pricing concerns for outbound Australia.
- Perform special projects and other related duties as assigned or directed by Supervisor of Air Operations, Operations Manager - Australia, VP of Operations or Manager of Air Operations

**Knowledge and Skills**:

- Skill in customer service
- Certificate in Travel and Tourism or equivalent preferred. Minimum 2 years’ experience in the travel industry with knowledge of selling and airline operations, outbound Australia.
- Knowledge of air operations, (including creating and modifying air reservations, ticketing, and exchanges), quality control procedures and reporting documentation requirements.
- Knowledge of airline computer system; preferred Sabre, Amadeus and/or Galileo.
- Microsoft Office program experience
- Ability to work independently, self-starter.
- Ability to communicate effectively, both orally and in writing.
- Ability to include organizing, prioritising, and scheduling work assignments
- Ability to foster a cooperative work environment.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to create, compose and edit written materials.
- Ability to plan and organize to optimise productivity
- Ability to analyse and solve problems

Pay: From $45,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift