Claims, Expenditure and Processing Manager

Location: Australia Wide

Brand: Matchworks

Date Posted: 16 Sept 2025

Job Title: Claims, Expenditure and Processing Manager

Location: Aus Wide, From a genU or Matchworks office

Employment Type: Permanent Full time

Salary Packaging: Not-for-profit salary packaging up to $15,900 per annum, plus further benefits for meals and entertainment up to $2,649 annually.

As a division of not-for-profit organisation genU, MatchWorks has a long and successful history as an employment services provider where we have improved and enriched the lives of individuals through pathways to ongoing, sustainable employment whilst providing effective recruitment solutions for employers. Our people work for us because they are rewarded, developed and take great pride in working for a not-for-profit that benefits so many.

Our talent is diverse, with more than 1000 staff across 230 locations coming from over 150 countries and speaking more than 100 different languages. Working for MatchWorks is more than a job, it's a career.

About the role:

The Business Support Unit delivers support to MatchWorks with the aim of supporting operations to meet contractual obligations and achieve the best possible outcomes for clients.

We are seeking a skilled and motivated Claims, Expenditure & Processing Manager to lead our Employment Services claims, expenditure, and processing teams. This leadership role ensures compliance, maximises contractual and financial performance, and supports continuous improvement across operations.

Key Responsibilities will include but not be limited to:

• Lead, empower, and engage a high-performing team to deliver accurate claims, expenditure, and processing outcomes.
• Ensure compliance with Department Deed and Guideline requirements, maintaining the highest levels of integrity.
• Drive operational efficiency and continuous improvement through innovation and best practice.
• Collaborate with Finance on reconciliations and business risk processes to minimise cost of sale and risk exposure.
• Provide direction, coaching, and support to team members, fostering a positive and professional workplace culture.

About you

• Certificate in Business/Management or equivalent management experience.
• Experience in finance or a management role within a complex environment.
• Strong interpersonal and communication skills (written and verbal).
• High-level organisational and time management ability.
• Experience in Workforce Australia or Disability Employment Services.
• Understanding of compliance requirements in Commonwealth Government contracts.
• Proven administrative and IT skills (Word, Excel, databases).
• NDIS Worker Screening Check & current Victorian Driver's Licence.

For you

At genU & MatchWorks, Diversity Is Our Strength We celebrate the differences in who we are, what we've experienced, and how we think. Our diverse team brings unique perspectives, enriching the work we do for our clients, students, and communities.

We are committed to providing a work environment which is inclusive to all, we encourage applicants from people of all ages, nationalities and abilities and cultures including Indigenous peoples, LGBTQIA+ community and people with a disability.

genU staff have access to a range of benefits, including but not limited to the following:

• Investment in You: in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
• Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your Take Home Pay: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
• Employee Discount Program: Save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
• University Study Discount: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period.
• Additional Leave – 5 extra personal days above National Employment Standards

genU is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. For further details about the role or if you would like to discuss workplace adjustments during the recruitment process please contact Sarah Court on or at

For a copy of the PD please email