Warranty Claims Coordinator – The Calm in the Chaos

3 days ago

Jandakot Western Australia Aquatic Leisure Technologies Full time $60,000 - $80,000 per year

Location: Jandakot, Perth WA

Type: Permanent Full-time (40 hrs/week, Mon–Fri)

Salary: $65,000 – $75, % super (on top)

Start: ASAP


Why This Role Exists

Warranty claims aren't glamorous. But at ALT, they matter — because when things go wrong, they can land on the MD's desk. And nobody wants that.

That's why we're looking for a Warranty Claims Coordinator: the person who keeps the warranty process ticking, the records sharp, the customers reassured, and the MD free from chasing loose ends. You won't be making the final calls — but you'll make sure the right info, the right people, and the right fixes line up.


What You'll Do
  • Keep it moving: Log, track, and coordinate warranty claims from start to resolution.
  • Be the calm voice: Handle customer and dealer updates with confidence and empathy.
  • Connect the dots: Liaise with suppliers, contractors, service teams, and the MD to keep claims on track.
  • Own the admin: Upload records, chase missing paperwork, schedule service jobs, and keep the dashboard clean.
  • Flag and fix: Spot issues early, escalate to QA/Manufacturing/MD when needed, and suggest process improvements.

What You Bring
  • Some solid runs on the board (2+ years) in warranty, claims, or customer service — you know how to keep calm when it gets messy.
  • Confidence with Australian Consumer Law (or quick to pick it up).
  • CRMs, databases, or spreadsheets don't faze you.
  • Detail sharpness + cool head = your trademark combo.
  • Bonus: Cert III/IV in Business Admin or Customer Service — nice to have, not essential.

Why ALT?
  • Career fuel: Grow your skills in a company that backs its people.
  • Culture: Family-owned, supportive, zero corporate blah.

  • Perks that matter:

  • Free parking

  • Staff pool discounts
  • Laptop & phone for work use
  • EAP + wellness support
  • Socials that don't suck

Who We Are

We're ALT — WA's pool powerhouse, home to Aqua Technics, Sapphire, and Buccaneer Pools. Biggest factory, biggest exports, and quality assured, compliant with all relevant Australian Standards. Translation: we don't just make pools — we set the standard.


How to Apply

Click Apply Now with your resume + cover letter.

We move quick — shortlisted candidates hear fast.


The Fine Print
  • Permanent full-time salaried role under the NES.
  • Salary is exclusive of super and covers reasonable extra hours (Fair Work Act 2009).
  • Must have valid Aussie work rights (no exceptions).
  • ALT = equal opportunity — all genders, ages, abilities, and backgrounds welcome.
  • We keep it safe and legal under the WHS Act 2020 (WA).
  • Privacy: if you apply direct, your info is handled right (APP compliant).
  • Recruiters — don't call us, we'll call you (spoiler: we won't).

Pools are fun. Claims are chaos. Be the one who keeps the chaos off the MD's desk.

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