Administrator & Community Coordinator – Dual Role Position

3 days ago

Gosford, New South Wales, Australia compassionate care pty ltd Full time $60,000 - $90,000 per year

A dynamic, hands-on dual role with real purpose – no two days the same - Immediate Start

Are you a highly organised, people-focused professional with strong admin capabilities and a passion for the disability sector?

Central Coast Compassionate Care is looking for an experienced and motivated Administrator & Community Coordinator to join our team in a diverse and rewarding dual role that combines back-end administration with frontline community coordination.

This position begins at 20 hours per week, with a strong intention to grow into 30 hours per week based on service demand and the successful candidate's performance. It's ideal for someone who thrives in a varied role and enjoys making a tangible impact on the lives of others.


Your responsibilities will include:

  • Coordinating and maintaining accurate daily rosters for support workers and participants
  • Drafting NDIS service agreements, managing referrals, and assisting with participant onboarding
  • Ensuring documentation is compliant and up-to-date, including care plans, OT reports, risk assessments, and health plans
  • Liaising with participants, families, plan managers, support coordinators, LACs, and advocates to support successful plan implementation
  • Handling general enquiries, feedback, complaints and incidents in a professional and empathetic manner
  • Monitoring participant budgets and scheduling supports aligned with NDIS goals and funding capacity
  • Processing staff payroll and timesheets in a timely and accurate manner
  • Generating and submitting invoices in line with NDIS portal processes and service delivery records
  • Supporting clinical and management teams with accurate record keeping and participant communications
  • Stepping into a support worker role occasionally if required, to ensure continuity of care or during peak demand
  • Participating in a rotating shared on-call weeknight roster for urgent matters

About You:

  • Certificate III or IV in Disability, Community Services, or Business Administration (or similar relevant experience)
  • Experience in NDIS or Aged Care sectors, with strong administration and rostering background and reading NDIS Plans.
  • Demonstrated experience in payroll and invoice processing
  • Confident in managing participant management systems and Microsoft Office Suite
  • Ability to build strong relationships and communicate effectively with a wide range of stakeholders
  • Practical understanding of participant needs, including those with complex care requirements
  • Flexible, proactive and calm under pressure – someone who enjoys variety and problem-solving
  • Comfortable stepping into support shifts where needed, with a person-centred approach to care

Mandatory Requirements:

  • Working with Children Check (current)
  • Australian Driver's Licence (current)
  • Experience in NDIS documentation, service coordination or similar roles highly regarded
  • First Aid

Why Join Central Coast Compassionate Care?

At Central Coast Compassionate Care, we pride ourselves on delivering high-quality, personalised disability support across the Central Coast. We offer a supportive team environment where your efforts are recognised and your work truly matters.

  • Competitive pay between $40 hour + super
  • Role starts at 20 hours per week, with the aim to increase to 30 hours
  • A richly varied and rewarding dual role
  • Opportunity to grow with an evolving and purpose-driven organisation
  • Flexibility to support work/life balance where possible
  • Ongoing support and training provided

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