IT Support Officer

The ERA is the independent regulator of electricity, gas, water and rail in Western Australia. Our purpose is to benefit all Western Australians by promoting strong economic outcomes through effective regulation and decision making. We strive to make sure current and future consumers pay no more than necessary for safe and reliable utilities.

How we work is just as important to us as what we do. Our people have integrity, strive for excellence, and build trust. To find out more about the Economic Regulation Authority please visit our website

We are an Equal Opportunity Employer, committed to supporting and building a culturally diverse workforce and workplace culture that values diversity and inclusion.

We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disabilities, and people from culturally and linguistically diverse backgrounds.

About the Role

The ERA is seeking a passionate professional to join us on a permanent basis as an IT Support Officer within the Corporate Services team.

In this role you will be responsible for delivering comprehensive technical support across all aspects of the ERA's information technology environment. You will perform a range of duties from general IT administrative tasks, including end-user support and software installations, to highly complex cloud networking and firewall configuration, and advanced cyber security administration.

Your main duties will include the installation, maintenance, and troubleshooting of a Windows-based network infrastructure. This encompasses a range of technologies including Microsoft 365, Azure, Active Directory, Windows Server, Windows 10 and 11, SharePoint, Defender, Sentinel and Intune. Additional technology products we use include Palo Alto and Mimecast.

This role provides the opportunity for ongoing training in the above technologies and a flexible working environment.

To be successful in this position, you will have proven information technology skills and knowledge, and experience in working a busy organisation providing exceptional customer service. Strong written and verbal communication skills are essential, along with the ability to clearly explain technical concepts and provide effective support to users at all levels.

A full description of the role and organisational context is included in the Job Description Form.

Find out more

If you are interested in the position and want further information on the role, please contact Mr Matthew Sapsworth, Manager Information Technology on ***(direct line). Please do not call for any general enquiries related to the application process. For assistance with your application or for general queries please contact Ms Alice Guy on ***(direct line) or email ***************

Submitting your application

Applicants are requested to submit a comprehensive CV and provide a covering letter of no more than three pages demonstrating your knowledge, skills and ability to effectively undertake this role in accordance with the position competencies.

All position competencies listed in the Job Description Form will be assessed during the selection process.

To submit your application, click on the "Apply" button or apply directly via JobsWA. You will be asked to complete several questions - please factor this time in when submitting your application.

Additional Information

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be appointed to other similar vacancies that occur throughout the ERA for twelve months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

Closing Date: 05/06/2025, 3pm WST. Please ensure you allow plenty of time to lodge your application, as late, pro forma or emailed applications will not be accepted.