Level 3 IT Support Technician
4 days ago
About Us
We're a Perth-based, family-owned MSP with a reputation for solving complex IT problems and delivering exceptional support. For 25 years, we've built strong relationships with businesses across a range of industries by providing proactive, reliable, and secure IT solutions.
About the Role
We're seeking a Level 3 IT Support Technician who thrives on autonomy and takes pride in delivering high-quality solutions. You'll be the go-to expert for escalated issues, complex projects, and infrastructure improvements for our clients.
What You'll Do
- Lead troubleshooting and resolution for Level 3 escalations.
- Design, implement, and maintain network, server, and cloud solutions.
- Mentor Level 1 and Level 2 team members to build capability.
- Manage projects end-to-end, including client communication and documentation.
- Proactively monitor and improve client environments to reduce downtime and risk.
What We're Looking For
- Integrity and ownership — you take responsibility and deliver on promises.
- Strong soft skills — you communicate clearly and build trust with clients and colleagues.
- Autonomous worker — you're self-driven and comfortable managing your priorities.
- Proven experience in a Level 3 role, preferably in an MSP environment.
- Expertise in Microsoft 365, Azure, Windows Server, networking, and firewalls.
- Experience with security tools and best practices.
- A current driver's licence.
Why You'll Love Working Here
- Be trusted to work independently in a supportive environment.
- Direct access to decision-makers in a tight-knit team.
- Opportunities for ongoing professional development.
- A competitive salary and family-friendly culture.
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