Wellbeing and Support Officer

7 days ago

Darwin, Northern Territory, Australia The Job Shop - Australia Full time $45,000 - $60,000 per year

Company Description

ADCO Holdings Pty Ltd t/a The Job Shop, is a purpose led organisation that empowers communities, by cultivating life changing opportunities, one job at a time.

As an Approved Employer under The Pacific Australia Labour Mobility (PALM) Scheme, we place between Seasonal Workers from Timor-Leste and the Pacific Islands (Vanuatu, Solomon Islands, Fiji & Samoa) across Australia each year to assist businesses within horticulture, hospitality and various other sectors. We have been involved in this program since 2017.

We are seeking a casual Wellbeing & Support Representative (WSR) to assist groups of PALM Scheme workers located in the Northern Territory. A company vehicle, mobile phone and laptop will be provided.

Role Description

The successful applicant will:

  • Assist with the logistics involved with workers arriving, including On Arrival Briefings, assisting with banking, mobile phone set up, App on boarding and other tasks to ensure the successful integration of workers into Perth.
  • To provide similar logistics and support for workers departing Perth.
  • Assist with the delivery of the pastoral care plan for workers by ensuring basic living and working requirements such as, the accommodation and appropriate day to day living conditions are maintained, transportation is available and the ability to attend church, and other social activities is available.
  • Conduct, as a minimum, fortnightly meetings, face-to-face with Workers to check their progress, identify issues and enable them to raise any concerns.
  • Keep records of all meetings and any Grievances raised, and actions taken to resolve matters.
  • Provide training to each Worker regarding the information on their pay slips, including information related to any deductions.
  • Maintain clear, direct and regular communication to keep ADCO Holdings management up to date on all matters.
  • Assist Workers to promptly access medical and allied health services when needed and/or requested by the Worker.
  • Act as an advocate within the community for the workers and the PALM Scheme
  • Assist with handling any Fleet Management matters ie. ensure regular servicing and checks are conducted on vehicles.
  • Provide a weekly report of activities undertaken in the role to include crucial detail on Workers' Welfare & Wellbeing.

About You

The successful candidate will be fair minded, proactive and have excellent interpersonal and problem solving skills. The ability to communicate, negotiate and resolve workplace and personal matters is an essential part of the role.

The following skills are required:

  • A background working in a people focused role, such as Teaching, Community Services or Volunteering
  • Be able to come up with solutions to problems raised amongst both teams and individuals
  • Have a mature perspective and approach
  • Be able to build strong connections and relationships with people
  • Be computer literate
  • The role requires driving to visit the employees in their accommodation or at their workplace. A valid Northern Territory Drivers License is essential.
  • Be flexible with work hours

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