Customer and Sales Support Administrator

3 days ago

Sydney, New South Wales, Australia Pharmaco (NZ) Ltd Full time $60,000 - $80,000 per year

About the role

We are growing and seeking a Customer and Sales Support Administrator to join our team at Pharmaco (Australia) Ltd based in Chatswood, NSW. This newly created full-time role will be responsible for providing outstanding administrative and customer service support to our customers, clients and our sales team.

What you'll be doing

  • Providing customer support by handling inbound customer and client enquiries and orders via phone, email, and online channels and keeping customers up to date with deliveries
  • Responding to inquiries from healthcare professionals, pharmacies, wholesalers and patients regarding stock availability of our pharmaceutical and diabetes - related products
  • Processing, tracking and coordinating customer orders and deliveries, including raising Purchase Orders and managing these in our CRM, ensuring accuracy and timely fulfillment
  • Maintaining customer records and databases in our ERP system and assisting our customers with account set up and ordering procedures
  • Assisting with sales reporting and data analysis
  • Providing general administrative support to the sales team, including assisting with preparing tender submissions
  • Making outbound sales calls to drive and grow sales of our products
  • Collaborating with other Pharmaco ANZ departments to ensure a seamless customer experience

What we're looking for

  • Previous experience - at least a year - in a customer service, call centre, telephone sales or sales support role, preferably in the pharmaceuticals or healthcare industry
  • Strong communication and interpersonal skills, with the ability to provide excellent customer service and a natural ability to build rapport and relationships
  • Proficient in using customer relationship management (CRM) software and other office productivity tools, with good data entry skills as well as strong numeracy and analytical skills so you can meet the requirements for reporting and data analysis
  • Excellent organisational and time management skills, with the ability to prioritise and meet deadlines, managing multiple tasks with a great 'can do ' attitude
  • Great problem solving skills and a quick learner with lots of initiative - a self starter
  • A team player with a positive attitude and a commitment to contributing to the overall success of the company
  • You must be legally able to work in Australia
  • You must have a valid Australian Driver's licence

About Us:

Pharmaco (N.Z.) and (Aus) Ltd is a leading sales, marketing and distribution healthcare organisation, delivering innovative, evidence-based healthcare products to New Zealand and Australia from all over the world.  The company is committed to making a difference by bringing exceptional life-changing and life-enhancing products from around the globe to New Zealanders and Australians.  Pharmaco's noble cause and values of 'Always from the Heart' guide the way in which its employees work together as 'one family' creating better health outcomes and making a real difference. We are proud of our culture, and we aim to reflect our values every day in the way we interact with each other, our business partners, customers and our suppliers. We embrace change and we celebrate our differences. For more information about what we do, check our websites  and

To Apply:

If you are interested in this position, please submit your application via the Seek website, or if you would like further information or a full job description, please contact Gillian Gibson, HR Adviser for Pharmaco

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