Customer Care Administrator

2 days ago

Sydney, New South Wales, Australia Hays | Office Support Full time $60,000 - $90,000 per year

Customer Care Admin - MUST BE AVAILABLE OVER THE CHRISTMAS PERIOD (EXCLUDING PUBLIC HOLIDAYS)

Your new company

This is a fast-paced eCommerce team that supports two well-known fashion brands. Based in Sydney, the company focuses on delivering great customer experiences and values teamwork, initiative, and continuous improvement. You'll be joining a supportive environment where your ideas and contributions are appreciated.

Your new role

As a Customer Care Admin, you'll be the first point of contact for online customers, handling inquiries, managing orders, and resolving issues with empathy and efficiency. You'll work closely with internal teams across retail, sales, planning, shipping, and IT to ensure seamless service delivery. This role is pivotal in maintaining customer satisfaction and supporting the success of the eCommerce business.

  • Responding to customer emails and calls within set timeframes
  • Managing orders, returns, and credits using SAP and Magento
  • Liaising with warehouse and freight teams to ensure timely deliveries
  • Investigating and resolving order-related issues
  • Maintaining accurate records and running system reports
  • Supporting team goals and participating in meetings and special projects

What you'll need to succeed

  • Proven experience with SAP and Magento (essential)
  • Experience with ticketing systems (Scendre preferred; Salesforce, Freshdesk, Gorgias also relevant).
  • Strong Excel and data entry skills
  • Outstanding customer service and communication abilities
  • Ability to manage workload and meet deadlines in a high-volume environment
  • A proactive, solution-focused mindset with excellent attention to detail
  • Strong organisational skills and a collaborative attitude

What you'll get in return

  • The opportunity to work with iconic fashion brands in a thriving eCommerce setting
  • A supportive team environment that values initiative and continuous improvement
  • Exposure to cross-functional teams and career development opportunities
  • A role where your contributions directly impact customer satisfaction and business success

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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