Customer Care Manager

2 days ago

Sydney, New South Wales, Australia Prestige Brands Oceania Full time $60,000 - $90,000 per year

About Us:

Established in 1983, Prestige Group of Companies is one of the leading distributors of a wide range of fragrances and cosmetics in Southeast Asia, managing the commercial operations and marketing of luxury brands from around the globe.

Our Australian subsidiary, based in the Sydney CBD, drives the dynamic local ANZ mission and is achieving exceptional market growth and brand equity for our portfolio of premium & luxury fragrances. We are seeking candidates to join our Head Office team of like-minded talent who share the same sense of purpose and core values – Expertise, Professionalism, Teamwork, Integrity, Family and Passion.

About the Role:

Prestige Brands Australia is seeking a motivated Customer Care Manager to join our team on a 12-month maternity leave contract. Reporting to the Logistics Manager ANZ, you'll play a vital role in supporting our operations across ANZ.

You'll be the first point of contact for our valued customers, managing orders and enquiries with professionalism and care. This role combines customer service excellence, order management, and administrative coordination to ensure a seamless experience for both customers and internal teams.

Key Responsibilities

  • Manage customer enquiries and orders, ensuring all responses are actioned within 24 hours.
  • Process and monitor orders accurately and efficiently to meet delivery timelines.
  • Support the Sales and Logistics teams with administrative coordination and reporting.
  • Build strong cross-functional relationships and foster a positive, solution-focused approach.
  • Manage end-to-end order processing to meet
    retailer DIFOT
    (Delivered In Full, On Time) requirements.
  • Coordinate new customer onboarding and system integrations.
  • Oversee and maintain the
    B2B portal
    .
  • Collaborate closely with
    3PL partners
    to ensure operational excellence.

About you:

  • Experience in customer service or order processing, ideally within the
    beauty, luxury, or retail
    sector.
  • Strong communication, organisation, and time management skills.
  • Exceptional attention to detail with the ability to manage multiple priorities.
  • Solid understanding of
    EDI processes
    and retail supply chain operations.
  • Proficiency in
    Microsoft Office Suite
    , particularly Excel and Outlook.
  • A proactive, flexible, and team-oriented mindset.

Benefits & Culture:

Come and join a progressive Regional organisation with an innovative and collaborative culture. In return, we offer competitive remuneration packages, training & development and a high-performance, close-knit team where you can create impact.

We are proud of our commitment to diversity and equality of opportunity. All qualified applicants for roles will be considered against their abilities and not be discriminated against on the grounds of race, colour, gender identity, sexual orientation, disability, marital status, family or carer's responsibilities, pregnancy, religion, political opinion, national extraction, social origin or any other irrelevant distinction.

Join a dynamic and supportive team at Prestige Brands Australia, where excellence and customer satisfaction are at the heart of everything we do. Apply now to be part of a leading name in luxury and beauty.

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