Customer Care Officer

6 days ago

Sydney, New South Wales, Australia Stockland Full time $45,000 - $60,000 per year

The Opportunity

We're looking for a passionate Customer Care Officer to join our team at Stockland Shellharbour Shopping Centre. This casual role is based at our Customer Care Desk and plays a key part in delivering exceptional service to our customers and supporting the Centre Management team.

Availability across weekdays, weekends, and some public holidays is essential. Hours will vary, with increased demand during peak periods (e.g. November–December), and flexibility required for last-minute coverage.

Your tasks will include:

  • Delivering outstanding customer service aligned with Stockland's brand essence
  • Managing enquiries, gift card transactions, and roaming customer support
  • Manage all duties associated with the running of the Customer Care Desk within the centre
  • Gathering and communicating customer feedback, compliments, and complaints
  • Supporting centre operations and maintaining OH&S standards
  • Assisting with public liability incident processes and campaign implementation

To be successful in this role you:

  • Previous experience in face-to-face customer service
  • Strong communication and interpersonal skills
  • Attention to detail and accuracy in transactions
  • A proactive, calm, and resilient attitude
  • Sound administrative skills and proficiency in Microsoft Office

The Stockland Proposition

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland's preferred agency panel to

Apply today – Stockland – a better way to live

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