Operations & Customer Care - Administrative Support

4 days ago

Sydney, New South Wales, Australia Integrated Sciences Pty Ltd Full time $60,000 - $80,000 per year

About Us:At Integrated Sciences, we've been supporting Australian and New Zealand labs since 1983. We partner with innovative global suppliers to bring trusted Clinical Diagnostics, Molecular Diagnostics, Point of Care, and Research products to market.

Our motto, "Our Strategy is Support", reflects not only how we care for our customers but also how we value and support our people. When you join us, you're part of a collaborative team that celebrates initiative, accuracy, and customer focus.

About the Role:As our Administrative Support professional, you'll play a key role in keeping our operations running smoothly. From helping customers with enquiries and quotations, to supporting accounts receivable and maintaining accurate records, you'll be across a variety of tasks that keep the business moving.

If you enjoy working in a fast-paced environment, love helping people, and take pride in keeping things organised, this is a great opportunity to grow your skills and make a real impact as part of a supportive team.

You'll be responsible for:

  • Providing friendly, professional support to customers via phone and email, including preparing accurate quotations and coordinating product/equipment requests.
  • Managing accounts receivable-based tasks such as issuing invoices, monitoring outstanding accounts, and escalating when required.
  • Maintaining product, pricing, and customer information in company systems to ensure accuracy and consistency.
  • Supporting the customer service team with administrative tasks, record-keeping, and general enquiries.
  • Assisting with quality assurance by identifying and reporting non-conformances and keeping organised, audit-ready records.

This is a varied role that's ideal for someone who thrives in a busy environment, enjoys helping others, and loves keeping things organised.

About YouWe'd love to hear from you if you:

  • Have at least 2 years' experience in similar customer service or admin roles.
  • Are confident with Microsoft Office (Excel, Word, Outlook).
  • Have used ERP or accounting systems (bonus points if you've worked with SAP or MYOB).
  • Pride yourself on attention to detail, accuracy, and clear communication.
  • Enjoy multitasking and problem solving in a fast-paced environment.
  • Have full Australian work rights.

Why Join Us?

  • Work with a company that values your growth and input.
  • Build your skills in a versatile role spanning accounts, admin, and customer care.
  • Be part of a supportive team that celebrates collaboration and continuous improvement.

How to Apply:If this sounds like the right fit for you, we'd love to meet you. Click Apply Now and send us your resume along with a short cover letter telling us why this role excites you.

We look forward to welcoming you to the Integrated Sciences team

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