Supporter Care Administrator

Cancer Council NSW is Australia's leading cancer organisation, and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia's leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you'll know that each day the work you're doing will positively impact people in your life and Australia.

Together, we will work towards our goal of a cancer free future, while at the same time encouraging you to get the most out of your life with a supportive environment anchored in flexibility, physical and mental wellbeing to bring out the best of what makes you uniquely you. CCNSW we're here for meaningful careers that feel good.

About the team

The Supporter Care Administrators roles sit within the Supporter Experience & Digital Unit which works to provide best in class supporter experience across all CCNSW's fundraising offers. This unit provides customer service to our participants and donors and delivers the processes that underpin supporter processing (data storage, donation processing, and administrative communications).

The Marketing & Fundraising division is embarking on an ambitious growth plan that will change the way we approach supporter experience. The unit will therefore need to contribute to these changes to increase engagement and loyalty.

About the role

The Supporter Care Administrators strive to provide an outstanding supporter experience across all CCNSW fundraising offers including campaigns, appeals, regular giving, philanthropy and gifts in wills. They are the first point of contact for all incoming supporter enquiries across mail, email, telephone, SMS and online. The role processes donations, event registrations and data updates and shares supporter insights with a view to continuously improving the care we provide.

Key responsibilities of the role

The role will approach each donor or supporter interaction as an advocate for Cancer Council and its work, ensuring we project a consistent message in keeping with our vision. This must be balanced by meeting the supporter's individual needs. The role must therefore approach all interactions with professionalism and warmth.

• Respond to all inbound supporter enquiries across all channels (telephone, email, mail, SMS and social)
• Undertake proactive outbound supporter communications (as required) across mail, email, telephone, SMS and online
• Undertake accurate data updates to the CRM to update supporter information, fundraising and customer service delivered.
• Gather and share supporter insights across the marketing and fundraising division, to champion the needs of our supporters and contribute the culture of continuous improvement.
• Adhere to all CCNSW internal policies and external legislations i.e Privacy Act, PCI Compliance, Charitable Fundraising Act requirements, financial controls etc.
• Contribute to the documentation of internal policies and processes.

About you

Essential

• Enthusiasm for promoting Cancer Council's vision and services
• Excellent communication skills including a confident and professional telephone manner and proficiency in written English
• Have accurate data entry skills (minimum 70 strokes per min, and 98% accuracy)
• Aware of basic marketing concepts and applying them to outbound communications
• Experience of working in a busy deadline driven environment and delivering work to service level agreements
• Be a professional, willing, enthusiastic, reliable team member contributing to a positive working environment
• Computer literate –pick up new software easily, intermediate knowledge of MS Outlook, Word and Excel
• Ability to build strong relationships with peers, managers, internal clients and customers

Desirable

• Understanding of direct marketing and /or fundraising principles
• Experience of delivering high quality customer service through inbound and outbound communications
• Experience of using a CRM system to inform and record customer interactions

About the benefits

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
• Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award.
• A balanced organisational approach to WFH and office.
• Additional performance-based leave available.
• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
• Discounts available for everyday expenses such as private health, retail and fitness

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments to submit your application, please get in touch with us at

Apply online by visiting our website directly, copying the following link then click on the role title and submit your cover letter and resume.

Closing Date: 30 September 2025