Sales & Retention Officer

9 hours ago

Brisbane, Queensland, Australia Trilogy Care Pty Ltd Full time $60,000 - $120,000 per year

Help Us Shape the Future of Aged Care

If you thrive on solving problems, calming chaos, and helping clients feel heard and supported - this is your opportunity to take the next step and pioneer a role that delivers real impact and lasting career satisfaction.

At Trilogy Care, you'll join a growing team where your ideas, energy, and initiative directly influence client success and business growth. We're seeking proactive, people-focused professionals who thrive on challenge and take pride in keeping clients engaged and supported. If you're confident, driven, and ready to take ownership of client retention, this is your chance to make a real difference.

What You'll Do

  • Proactively engage with clients to understand their needs and deliver tailored retention solutions.
  • Support clients considering exiting by identifying ways to improve their experience and retain their trust
  • Deliver retention strategies to prevent clients exiting and improve engagement
  • Act as the first point of contact to resolve concerns with empathy and confidence
  • Help clients maximise their Support at Home benefits
  • Collaborate with various teams across the business to drive success and strengthen client relationships
  • Use AI and digital tools to improve response times, insights, and workflows
  • Track and share client insights to drive improvements across the business

This is your chance to take on a role that makes a real difference to both clients and the business. You'll help shape how our Sales and Retention function grows, strengthen client experience, and be rewarded with uncapped commission and exciting career opportunities.

What You'll Bring

  • A driven and proactive mindset, with a passion for tackling challenges and achieving results
  • Experience in client success, account management, or customer retention
  • Confident communication skills and the ability to build strong, lasting relationships
  • A balance of empathy and persuasive problem-solving when managing client conversations
  • A hands-on approach to client engagement and retention strategies
  • CRM experience and confidence working with data, metrics, and performance goals
  • An openness to adopting new digital and AI tools to boost efficiency and client outcomes
  • Knowledge of aged care or Support at Home Program is valued but not essential.

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment - not just the Tech team Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.

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