StarCard Growth and Retention Specialist

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron has been present in Australia for over 70 years. Chevron Australia Downstream, an Australian subsidiary of the Chevron Corporation, delivers quality fuel and lubricant products and services, including via its national network of Caltex service stations. Caltex customers receive a warm and friendly service and take advantage of the specially formulated fuel system-cleaning ingredient Techron, available in all grades of fuel at the Caltex service stations.

Chevron Australia Downstream also owns and operates three product import terminals. We deliver products and services to a range of industries including mining, resources, agriculture, transport, marine and aviation. We offer services such as bulk fuel supply, oils and lubricants, fuel equipment solutions, customised fleet fuel card solutions and expert advice on fuel management and health and safety.

At Chevron, we believe humanity can solve any challenge – including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.

About the Role

We have an exciting opportunity for a StarCard Growth and Retention Specialist. This role will be based in Brisbane Head Office.

The role is primarily responsible for ensuring profitable customer retention and growth within the existing StarCard customer base. You will be required to have a strong analytical and outbound sales approach to ensure KPIs for retention and growth are met and propose businesses cases as required. Working cross functionally within the organization will be required to help you achieve your goals, leveraging marketing, BI tools and other resources to assist you.

Responsibilities include, but are not limited to, the following:

• Identifies and manages existing StarCard customers to support retention and growth through outbound contact
• Develops management and reporting tools to support business needs
• Owns KPIs related to customer retention and growth
• Ensures proposals are commercially profitable
• Coordinates service delivery of proposals with the external StarCard service provider
• Builds and maintains a competitor knowledge base for the organization
• Records customer interactions accurately in the CRM system

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Applies a proactive approach to sales
• Possesses experience in retail and/or commercial & industrial (C&I) fuel sectors
• Develops commercially sound proposals
• Handles high volumes of outbound calls
• Demonstrates strong analytical and reporting capabilities, including advanced Excel proficiency
• Shows a high level of initiative and self-motivation

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way ). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

The successful candidate may be entitled to the following benefits (eligibility criteria applies):

• Optional hybrid working model, including working from home on a Monday and Friday (where applicable and in line with business requirements).

• Opportunity to work a compressed week (nine-day fortnight) with every second Friday as a designated day off (where applicable and in line with business requirements).

• Paid parental leave – 14 weeks full pay for primary carer and two weeks full pay for secondary carer.
• Above superannuation guarantee legislation contributions.
• Additional 40 hours of annual leave per annum.
• Health and wellness offerings including fitness membership reimbursement, skin screening checks and employee assistance program (counselling service).
• Education assistance and 24 hours study leave per annum.
• Additional leave entitlements for compassionate leave, family and domestic violence leave, defence reserve leave and community service.
• Annual bonus program (performance-based).
• Death insurance benefit.

• Long service awards and recognition program.

• Fuel discount available after probation.

• Vehicle allowance and novated leave options (applicable only for designated roles).

• Recreation club and various social events (i.e. Melbourne Cup lunch, year-end celebration, fun runs, trivia nights etc.)

• The opportunity to collaborate with people outside of your workgroups by joining one of our employee networks. Employee Networks are groups of employees focused on the following dimensions of diversity: gender, race, sexual orientation, age, disability, military service and nationality.
• A 4.5-star NABERS (national Australian built environment rating system) head office in Hamilton with modern end-of-trip facilities, is close to Portside and Eat Street entertainment hub, secure undercover free parking and an onsite café (employee discounts apply).

Chevron Australia values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, genders, Aboriginal and Torres Strait Islanders, diverse cultures, and backgrounds, LGBTIQ+ identities, and all age groups to apply.

Chevron is committed to building a safe and respectful workplace where everyone is valued for their contribution to our energy future. We are committed to fostering a workplace where everyone feels safe, respected, and valued. Our positive duty requires us to prevent workplace sexual harassment and discrimination through training, clear reporting procedures, and a culture of accountability and inclusivity.

Chevron participates in E-Verify in certain locations as required by law.