General Manager

2 days ago

Seven Hills, New South Wales, Australia Be Recruitment Group Full time $120,000 - $180,000 per year

Do you have previous disability services experience? Lead vocational, training & disability services, driving quality, compliance & service excellence.

  • Previous disability sector leadership experience is essential
  • Drive quality, compliance & continuous improvement initiatives
  • Strategic & operational leadership experience required

Lead a portfolio that changes lives. As General Manager, Vocational Services, you'll set direction and deliver impact across vocational, training, and support programs; lifting quality, compliance, and outcomes at scale.

You will integrate and elevate
Welfare & Support, Quality & Safeguards, Customised Employment, Employment Services, and the RTO
, ensuring consistent, person-centred services and robust governance across all sites.

You'll champion the organisation's
Integrated Disability Employment Strategy
, driving service excellence, continuous improvement and workforce capability.

Key Responsibilities:

Leadership & Strategy

  • Set a strategy for vocational and employment services aligned to purpose and growth
  • Build a culture of quality, accountability and improvement
  • Advise the CEO/Board on performance, risk, and opportunity

Operations & Service Delivery

  • Oversee multi-site program delivery and service integration
  • Own budgets, KPIs and workforce planning
  • Lead service innovation to improve participant outcomes

Quality, Safeguarding & Compliance

  • Ensure NDIS Practice Standards, WHS and legislative compliance
  • Oversee incidents, restricted practices and audit readiness
  • Embed safeguarding culture and continuous improvement systems

People & Culture

  • Lead a high-performing, multi-disciplinary team
  • Foster collaboration, inclusion and clear accountability
  • Lift capability through coaching, training, and leadership

Stakeholder Engagement

  • Build strategic partnerships (NDIS, DSS, DES, sector networks)
  • Represent the organisation across forums and industry bodies
  • Collaborate with peer GMs (Operations & Delivery, Sales/Marketing, HR) to align plans and outcomes for clients

Key Requirements

  • Senior leadership in disability/community/human services
  • Deep knowledge of
    NDIS
    ,
    DES
    and/or supported employment
  • Proven success in managing
    KPIs, governance and operational performance
  • Track record in
    change leadership
    and service improvement
  • Excellent communication, stakeholder and financial management skills

Qualifications

  • Tertiary qualifications in Disability, Community Services, or a related field
  • 7+ years' management & leadership experience in the sector
  • Current Driver's Licence & NDIS Worker Screening Check

Enquiries & How to Apply

For further information or a confidential discussion, contact
Jenny Rosser
on

or

to request the Candidate Information Pack.

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