Administration or Accounts Assistant

2 weeks ago

Seven Hills, New South Wales, Australia CAP-XX Limited Full time

The principal responsibility of the Accounts Assistant is to provide assistance and coverage for the business in processing sales and purchase orders in the Warehouse Management System (WMS), communicating status of order back to customer, acting as a coordinator between the Operations team and the customer, coordinating delivery and the final invoicing to the customer, and chasing client for payment. The CFO also has accounting work that you can assist in and in time will train you on how to use the accounting system, MYOB.

Responsibilities

1.   Customer Assistance: Help customers regarding product inquiries, order status, and general inquiries through various communication channels (phone, email, chat).

2.   Order Processing: Process sales orders accurately and efficiently, ensuring timely delivery and resolving any issues or discrepancies that may arise.

3.   Sales Team Support: Collaborate with the sales team to provide administrative support, including preparing sales documents, reports, and presentations.

4.   Inventory Management: Monitor inventory levels and coordinate with relevant departments to ensure availability of products and timely fulfillment of orders.

5.   Quoting and Pricing: Prepare price quotations for customers based on pricing guidelines.

6.   CRM Maintenance: Maintain and update customer information and sales activities in the Customer Relationship Management (CRM) system.

7.   Sales Reporting: Generate regular sales reports and analyse data to identify trends, opportunities, and areas for improvement.

8.   Follow-Up: Follow up with customers to ensure satisfaction with products and services and to gather feedback for continuous improvement.

9.   Cross-Functional Collaboration: Collaborate with various departments such as marketing, finance, and operations to support sales initiatives and resolve customer issues.

10.Training and Documentation: Develop and maintain documentation, procedures, and training materials for internal use.

Qualifications

1.   Bachelor's degree in business administration, marketing, or related field preferred.

2.   Proven experience in back-office admin, customer service or sales support, or related roles.

3.   Strong organizational and multitasking skills with the ability to prioritize tasks effectively.

4.   Excellent communication skills, both verbal and written, with a customer-focused approach.

5.   Proficiency in MS Office applications (Word, Excel, PowerPoint).

6.   Detail-oriented with a high level of accuracy in data entry and order processing.

7.   Ability to work independently as well as part of a team in a fast-paced environment.

8.   Adaptability and willingness to learn new processes and technologies.

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