Customer Service Manager

5 days ago

Gold Coast, Queensland, Australia Platinum Finance Full time $90,000 - $120,000 per year

Company Description

Platinum Finance is a diversified financial services group renowned for its expert knowledge and client-focused strategies. We offer a wide range of services, including consumer finance, financial planning, self-managed superannuation, and property services. Our mission is to help clients manage their financial situation more effectively by simplifying the loan process, providing expert advice, and ensuring a smooth financial journey. Based in Australia, we are committed to delivering exceptional customer service and tailored financial solutions.

Role Description

This is a full-time on-site role for a Customer Service Manager located in Bundall, QLD. The Customer Service Manager will oversee daily operations in the customer service department, ensuring high levels of customer satisfaction and support. Responsibilities include managing and training customer service staff, handling customer inquiries and complaints, implementing customer service policies, and monitoring performance metrics. The role also involves analyzing customer feedback to improve service standards and maintain a positive customer experience.

Qualifications

  • Customer Service Management, Customer Satisfaction, and Customer Support skills
  • Excellent Communication skills
  • Strong Analytical Skills
  • Leadership and team management skills
  • Problem-solving abilities
  • Experience in the financial services industry is a plus
  • Bachelor's degree in Business, Management, or a related field
  • Proficiency in relevant software and tools

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