Customer Service Representative

7 days ago

Gold Coast, Queensland, Australia Revel Wellness Full time $40,000 - $60,000 per year

Are you passionate about health and wellness and dedicated to providing exceptional customer service? Then you have just found your perfect new role

At Revel Saunas our vision is to transform the wellness landscape by providing exceptional products and services that support individuals in their pursuit of a balanced and active lifestyle.

As a Customer Service Representative, you will be our brand champion and play a crucial role in ensuring our customers receive the support and assistance they need to thrive on their wellness journey.

This is a permanent part-time office-based role located in Molendinar on the Gold Coast, reporting to the Revel Customer Experience Manager. Additional hours may also be offered during our busy periods, such as peak sales periods in November & December.

What you'll be doing:

  • Customer Support: Delivering a high standard of customer support on the phone, via email & by live chat to create an exceptional customer experience for our ever growing customer base.
  • Brand Champion: Establishing yourself as a brand champion, becoming an expert in delivering after sales support for Revel.
  • Technical Support: Delivering hands-on technical support & troubleshooting assistance to our valued customers.
  • Collaboration: Work closely with pre and post sales team members & stakeholders to ensure a seamless end to end customer experience.

What you'll need:

  • Experience in Customer Service: A customer service guru with previous work experience in a call centre environment, or similar role.
  • Passion for Health & Wellness: A passion for health & wellness that you embody in your lifestyle, connecting authentically with our brand's mission & values.
  • Technical mind: Outside of the box problem solving with a solution based mindset for our customers will be highly regarded.
  • What Sets You Apart: Strong communication skills and a desire to grow with the brand and your immediate team members.
  • Team Player: You will be a team player and bring an enthusiastic attitude to work each day - working collaboratively with, and building strong relationships with team members and contributing to a positive atmosphere for our team.

What We Offer:

Revel Saunas is a part of The AFS Group of companies. At The AFS Group our purpose is to improve lives through fitness and wellness. We want to create a world where individuals prioritise their health and wellness, enabling them to fully engage in the activities they love with the people they love.

We genuinely value our team members and strive to provide a supportive and inclusive work environment where everyone can thrive.

We offer our team members a competitive base wage & extra work perks including regular team building events, flexible work, milestone leave, birthday leave, monthly wellness rebate, learning and development opportunities + more

If you would like a copy of the Job Description, please contact

If you're ready to make a meaningful impact on people's lives by supporting their health and wellness journey, we want to hear from you Follow the link below to apply now

To apply…

Follow the link below to our ASANA Application Form and send us your resume and cover letter.

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