Customer Service Representative

2 weeks ago

Gold Coast, Queensland, Australia Shred-X Pty Full time $45,000 - $65,000 per year

Customer Service Representative – Be the face and voice of a growing national business

Are you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? Shred-X is looking for a Customer Service Representative with a passion for helping others, attention to detail, and a professional approach to join our dynamic team.

As part of the Freightways Group, one of Australasia's leading logistics and information management companies, Shred-X is a national leader in secure destruction and sustainable solutions. We're seeking a confident, proactive individual who can support both our existing client base and foster strong relationships with new customers.

What You'll Do

  • Deliver high-quality, efficient frontline support via phone (inbound and outbound), email, and online communication.
  • Accurately log and manage service requests using our cloud-based CRM.
  • Liaise directly with customers to resolve queries and provide service updates.
  • Present and promote new products and services to enhance existing relationships.
  • Work closely with the Sales team, handling call overflow when needed.
  • Collaborate with the Operations/Logistics team to prioritise service routes and ensure timely feedback to clients.
  • Build and maintain internal and external relationships across national teams.
  • Apply strong problem-solving techniques to proactively address customer needs.
  • Keep up to date with CRM systems and actively participate in learning and development.
  • Contribute to team meetings, coaching sessions, performance reviews, and workplace safety standards.
  • Assist with general administration and support tasks as required.

What You Bring

  • Previous customer service experience in a fast-paced environment.
  • A strong sense of initiative with the ability to anticipate issues before they arise.
  • Clear, professional communication skills — both verbal and written.
  • A positive, independent attitude with a passion for delivering exceptional customer service.
  • Reliability, integrity, and a mature approach to your work.
  • A team player who can also work autonomously and drive customer-focused outcomes.
  • A cheerful, confident, and courteous phone manner.
  • Proficiency in Microsoft Office and ideally experience using a cloud-based CRM.

Why Join Shred-X?

  • Access to personal and professional development opportunities.
  • Annual KPI Bonus structure.
  • Three free confidential counselling sessions per year, including financial support sessions.
  • Great benefits, including employee shopping discounts and a reward & recognition program.
  • Supplied company uniforms.
  • Work in a supportive, inclusive, and values-driven culture backed by a national brand.
  • Be part of a business focused on innovation, sustainability, and client service excellence.

This is an exciting opportunity for someone with excellent communication skills and a passion for organisation, client service, and working in a collaborative, energetic team. If you thrive in a deadline-driven environment and enjoy juggling multiple tasks – we want to hear from you

We're proud to be an equal opportunity employer – diverse backgrounds, experiences, and perspectives are valued here.

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