Inbound Sales Specialist

2 weeks ago

Sydney, New South Wales, Australia Levande Full time $60,000 - $80,000 per year

Location: Sydney Support Office | Hybrid role | Sales & Marketing Team

At Levande, we're passionate about creating communities where retirees can live life their way: vibrant, connected, and full of possibility. We call it delivering Everyday Exceptional.

We're now looking for an Inbound Sales Specialist to join our Sales & Marketing team. This is not your typical call centre or transactional sales role; it's a chance to play a pivotal part in helping Australians make one of life's biggest lifestyle decisions: choosing a retirement community they'll be proud to call home.

Why this role matters

As the first point of contact for prospective residents and their families, you'll be the voice of Levande. Every conversation is an opportunity to build trust, understand needs, and create a positive first impression that reflects our values: Caring, Excellence, Trustworthiness.

You'll also support our sales team behind the scenes by keeping our online product listings up to date, managing our Friends to Neighbours referral program, and ensuring our Sales Hub is accurate and reliable.

What you'll be doing

  • Responding to inbound enquiries via phone, email, and online with professionalism and warmth
  • Building rapport with potential residents, understanding their needs, and guiding them towards a village tour
  • Maintaining accurate CRM records and ensuring timely follow-ups that keep conversations moving
  • Managing product listings across Levande and external platforms, ensuring accuracy and consistency
  • Supporting village events and open days by driving attendance and sharing feedback with Marketing
  • Playing an active role in our customer referral program and broader sales initiatives

What we're looking for

We're seeking someone who combines sales savvy with a genuine passion for people. To be successful, you'll bring:

  • Proven experience in sales or customer service, ideally in retirement living, aged care, residential real estate, or another high-value, relationship-driven industry
  • Outstanding communication skills, with the ability to connect with people of all backgrounds and build trust quickly
  • Strong organisational skills and attention to detail, you'll be juggling multiple enquiries, systems, and processes at once
  • Proficiency with CRM systems and confidence with digital tools
  • A natural curiosity and drive to make every interaction meaningful

The kind of background that works well here

Many of our most successful team members come from:

  • Retirement living or aged care sales
  • Residential property or real estate
  • Financial services, consumer goods, or hospitality (with a focus on high-value or lifestyle products)
  • Roles where creating a great customer experience is just as important as achieving results

Why join Levande?

This is your chance to contribute to an organisation with a clear purpose: to be Australia's most trusted provider of retirement communities. You'll be part of a values-driven culture, with the opportunity to grow your career while knowing your work makes a genuine difference in people's lives.

We offer competitive remuneration, ongoing development, and the chance to join a supportive national team passionate about helping retirees live well. This role is hybrid, giving you the flexibility to balance time between our Sydney Support Office and working from home.

If you're ready to bring your sales expertise, people skills, and passion for creating exceptional customer experiences to a role with real impact, we'd love to hear from you.

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