Inbound Sales Consultant

We are ramping up for our peak season and we are looking for Sales Consultants to join our Inbound call centre.

Our office is based in Padstow so travelling to Padstow works for you, take advantage of our free onsite parking.

Great areas to travel to Padstow include Bankstown, Illawong, Revesby, Holsworthy, Mascot, South Sydney, South West Sydney or even along the M5 Airport line.

This is a great opportunity for you to join an iconic leader in the glass industry and have fun whilst doing so. We focus on soft selling to our customer by providing them with solutions and booking appointments.

You will be expected to:

• Take inbound calls and provide effective solutions to our customers.
• Book appointments for customers to repair or replace their vehicle glass.
• Upsell Value Added Products to ensure better visibility and clarity whilst driving.
• Take on board coaching and mentoring to set you up for success and to develop your skills.
• Work in a well structured environment, where you have visibility of your roster in advance and have future visibility of your hours of work.

About the Role:

• Commencing rateof $30.57/hr +commission +super, with hourly rate increases within your first 12 months.
• Initial training: Will be Monday to Friday for 4 weeks from 9.00am - 5.00pm.
• Full Time 38 hours a week and must be available to work on a rotating roster between 8.00am to 10.00pm around your availability.
• Weekend work and late shifts are available for those who want to increase their take home pay with shift penalties.
• Comprehensive training and onboarding program to set you up for success

About You:

At O'Brien we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and it's what we look when finding and growing our team members. If you fit the DNA, you'll fit here.

• Experience working in a sales or contact centre environment is advantageous.
• Our customers are at the heart of our business and we have a customer focussed environment.
• Enjoyment in delighting customers and providing effective solutions.
• Demonstrated passion for delivering a top tier customer experience.
• Great communication and listening skills.
• Technology savvy and able to learn and navigate multiple systems.

Why choose O'Brien?

• On Site, Face to Face Training: Step by Step initial training to set you up for success. Then receive ongoing training as you settle into your new position.
• Supportive Team Environment: Your Trainer and Leader, will train and coach you along the way.
• Great Earning Potential: Overtime, Weekend and Public Holiday rates as well as a great commission, that could have reach an attractive earning potential, in your second year.
• Fun, Respectful and Connected Culture: In the office we have an all day breakfast, team competitions, international celebratory days, fundraising events, internal social media platforms and an inclusive work environment for everyone.

What's in it for you?

• Employee Discount:Receive discount, on company products and also on thousands of retail outlets.
• Flexible working arrangements:  Work Hybrid between home and the office, after your first 6 months.
• Support the Community: Receive a paid volunteer day per year to support your favourite charity and community.
• Reward & Recognition:Ongoing reward opportunities, including financial rewards that are given, monthly, quarterly and annually.
• Growth and Development: Opportunities to start in our contact centre, build your knowledge, skills and experience and plan a career within and across the business.

Join an iconic company with 100 years of success within the glass industry. We repair and replace all type of glass for home and business as well as any type of vehicle. Our Customer Solutions Team operate 24/7 and take over 1,000,000 calls nationally a year. Our fun and dynamic solutions team offer a supportive culture that reflects our company values of Caring, Collaboration, Driven and Genuine.

At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all the criteria but feel like you could make a difference at O'Brien, please get in touch with our team.