Client Services Officer,

2 days ago

Newstead, Queensland, Australia Office of Industrial Relations Full time $60,000 - $80,000 per year

Working with us is more than just a job, it's making a difference to people's lives. We're Queensland's work health and safety regulator, part of the Office of Industrial Relations (OIR).

Our purpose is to improve work health and safety and reduce the risk of work-related fatalities, injuries, and illness in Queensland workplaces.

We work with industry and assist businesses to create a safe and healthy culture in Queensland places of work. We do this by:

• Making sure work health and safety laws are followed.

• Investigating work-related fatalities and serious injuries.

• Educating workplaces on ways to comply with legislation.

• Taking legal action when work health and safety laws are broken.

• Educating employees and employers on their legal obligations.

We are looking for a self-motivated individual who is responsive in a fast paced and dynamic work environment. You will be accountable, able to problem solve, work collaboratively and take ownership to enable success in this role.

As the Client Services Officer, you will work within the Authorisations team in the Licensing and Regulatory Interventions unit to provide high quality information to the clients of the Office of Industrial Relations about a broad range of workplace health and safety information and services and apply departmental policies and procedures to process applications for High Risk Work licences and other authorisations.

Key responsibilities include:

• Represent Licensing and Regulatory Interventions as a first point of contact in relation to workplace health and safety legislative and licensing enquiries.

• Effectively and efficiently manage the needs of callers through effective use of questioning, problem solving, negotiation and conflict management skills.

• Providing verbal advice to customers in a timely and efficient manner.

• Ensure a high standard of data entry and record maintenance for all work carried out.

• Contribute positively within a team environment.

• Assist in collection, storage and retrieval of information and enquiry handling and recording of statistics.

• Provide information and support to internal and external clients in relation to issues and procedures in a timely manner.

• Implement records capture, management, storage and retrieval protocols and processes to specified quality guidelines.

• Relieve in additional Client Service Officer roles as required.

The successful candidate will be required to work within the hours of 8:00AM and 5:30PM between Monday and Friday.

Applications to remain current for 12 months.

Job Ad Reference: QLD/663169/25

Closing Date: Wednesday, 15 October 2025

  • Member Services Support Officer

    2 weeks ago

    Newstead, Queensland, Australia Marsh McLennan Full time $60,000 - $90,000 per year

    An exciting opportunity has become available for a Member Services Support Officer to join our Public Sector team in Brisbane on a full-time, permanent basis.This role will provide administrative and customer service support to a portfolio of local government scheme members. Ideally someone in their early career who has strong organisational and customer...

  • Hospitality Service Officer

    1 week ago

    Newstead, Queensland, Australia Opal HealthCare Full time $45,000 - $60,000 per year

    "At Opal HealthCare, we know that companies don't succeed, people do."Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia's leading aged care providers with over 142 Care Communities and over 20,000 team...

  • Customer Service Representative – Full Time

    4 days ago

    Newstead, Queensland, Australia ENGAGE DIRECT Full time $50,000 - $55,000 per year

    Customer Service Representative – Full Time (Office Based, Newstead)About UsEngage Direct is a sales and marketing company based in Gasworks, Newstead. We help brands connect with their customers through genuine conversations—whether that's booking services, recruitment, or customer support.The RoleWe're looking for a full-time Customer Service Rep to...

  • Casual Merchandiser

    2 days ago

    Newstead, Queensland, Australia CGL – Retail Services Full time $60,000 - $80,000 per year

    Company DescriptionCGL – Retail Servicesis the retail marketing division of theClemenger Group. With our two market-leading brands,Creative ActivationandClemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.Clemenger Groupis an...

  • Administration Officer

    1 week ago

    Newstead, Queensland, Australia Eagers Automotive Full time $50,000 - $70,000 per year

    At Eagers Automotive we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.Join Our Team as Administration Officer - Full Time OpportunityAre you ready to take the lead in a fast-paced, dynamic role with a leading automotive company? We're looking for an Administration Officer to join our Car...

  • Senior Payroll Officer

    2 weeks ago

    Newstead, Queensland, Australia Habitat Early Learning Nundah Full time $120,000 - $180,000 per year

    Senior Payroll Officer – Flexible Part-Time (6 Days/ Fortnight)Habitat Early Learning/ Thornton Group – Location: Newstead/ TeneriffeFrom $90,000 (full time equivalent)Are you a payroll professional looking for flexibility and a supportive workplace? Habitat Early Learning/ Thornton Group is seeking an experienced Senior Payroll Officer to join our team...

  • Guest Service Agent

    4 days ago

    Newstead, Queensland, Australia Lancemore Group Full time $45,000 - $60,000 per year

    Be part of our fun, supportive team Casual role - Flexible shifts and hours Competitive salary, excellent work conditions and employee discounts The Constance is Brisbane's only street art Hotel. With 65 guest rooms, it offers unique and luxurious boutique experience for our guests. We are looking for a customer service star to join our Front Office team...

  • Patient Services Administrator

    2 days ago

    Newstead, Queensland, Australia City Fertility Ltd Full time $60,000 - $80,000 per year

    Introduction:The CompanyOver 21,00 babies and countless smiles for more than 21 years.Established in 2003, City Fertility (CFC) is one of Australia 's leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and...

  • Receptionist

    2 days ago

    Newstead, Queensland, Australia Body Dezign House Full time $45,000 - $60,000 per year

    Company DescriptionBody Dezign House offers permanent hair removal services for all genders, and innovative fat removal treatments for body reshaping. We use cutting edge technology to provide excellent results for our clients. Schedule a complimentary consultation with our Doctor to learn more about our services.Role DescriptionThis is a casual role for a...

  • Central Donor Team Leader

    2 days ago

    Newstead, Queensland, Australia City Fertility Ltd Full time $120,000 - $180,000 per year

    Introduction:This is a unique opportunity to join a purpose-driven healthcare organisation in a team leader role that blends strategic oversight, operational excellence and team development. Based in our Newstead office, you will manage a high-performing team across donor brands including Addam Donor Bank, Eeve Donor Bank, Sperm Donors Australia, and Egg...