Client Services Officer,

2 days ago

Newstead, Queensland, Australia Office of Industrial Relations Full time $60,000 - $80,000 per year

Working with us is more than just a job, it's making a difference to people's lives. We're Queensland's work health and safety regulator, part of the Office of Industrial Relations (OIR).

Our purpose is to improve work health and safety and reduce the risk of work-related fatalities, injuries, and illness in Queensland workplaces.

We work with industry and assist businesses to create a safe and healthy culture in Queensland places of work. We do this by:

• Making sure work health and safety laws are followed.

• Investigating work-related fatalities and serious injuries.

• Educating workplaces on ways to comply with legislation.

• Taking legal action when work health and safety laws are broken.

• Educating employees and employers on their legal obligations.

We are looking for a self-motivated individual who is responsive in a fast paced and dynamic work environment. You will be accountable, able to problem solve, work collaboratively and take ownership to enable success in this role.

As the Client Services Officer, you will work within the Authorisations team in the Licensing and Regulatory Interventions unit to provide high quality information to the clients of the Office of Industrial Relations about a broad range of workplace health and safety information and services and apply departmental policies and procedures to process applications for High Risk Work licences and other authorisations.

Key responsibilities include:

• Represent Licensing and Regulatory Interventions as a first point of contact in relation to workplace health and safety legislative and licensing enquiries.

• Effectively and efficiently manage the needs of callers through effective use of questioning, problem solving, negotiation and conflict management skills.

• Providing verbal advice to customers in a timely and efficient manner.

• Ensure a high standard of data entry and record maintenance for all work carried out.

• Contribute positively within a team environment.

• Assist in collection, storage and retrieval of information and enquiry handling and recording of statistics.

• Provide information and support to internal and external clients in relation to issues and procedures in a timely manner.

• Implement records capture, management, storage and retrieval protocols and processes to specified quality guidelines.

• Relieve in additional Client Service Officer roles as required.

The successful candidate will be required to work within the hours of 8:00AM and 5:30PM between Monday and Friday.

Applications to remain current for 12 months.

Job Ad Reference: QLD/663169/25

Closing Date: Wednesday, 15 October 2025

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